Eric Thomas
Fortson
Summary
With more than 24 years’ experience directing warehouse operations, driving continuous improvements, and motivating exceptional employee performance, I would like the opportunity to advance my talents as the Business Unit Leader – Sonic Inspection. Since beginning employment with Snap-on in 2000 inventory control and leadership capabilities delivered a solid record of improvements. These same capabilities, coupled with solid operational expertise, promise ongoing operational improvements and exceptional quality standards. As the manager for the facility, I have established employee and cross-functional relationships and fulfilled DC Manager duties in many capacities since 2008 and am eager to transition skills and knowledge toward the Business Unit Leader - Sonic Inspection. Inspiring teamwork and driving improved efficiency has me well-prepared for this Business Unit Leader - Sonic Inspection role.
Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
33
33
years of professional experience
5
5
Certification
Work History
Sales Associate
SONS Chevrolet Cadillac
02.2025 - 08.2025
- Assisted customers in selecting vehicles to meet their needs and preferences.
- Demonstrated product features and benefits to enhance customer understanding.
- Managed inventory levels through regular stock checks and organization.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Processed transactions accurately using dealership management software.
- Engaged with customers through follow-up communications to build relationships.
- Learned dealership policies and procedures to ensure compliance during transactions.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Manager
Snap-On Tools Distribution Center
07.2000 - 11.2024
- Streamlined inventory management processes to enhance operational efficiency.
- Led cross-functional teams to optimize distribution workflows and reduce lead times.
- Developed training programs for staff, promoting safety and adherence to best practices.
- Implemented quality control measures, ensuring compliance with industry standards and reducing errors.
- Analyzed performance data to identify areas for process improvement and cost reduction initiatives.
- Coordinated logistics and transportation strategies to maximize delivery effectiveness and customer satisfaction.
- Fostered a culture of continuous improvement through regular team meetings and feedback sessions.
- Supervised daily operations, ensuring alignment with corporate goals and operational excellence standards.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Developed and maintained relationships with customers and suppliers through account development.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Suipervisor
MASBAC (Panasonic)
11.1992 - 07.2000
- Supervised daily operations, ensuring adherence to safety and quality standards.
- Coordinated team schedules, enhancing productivity and workflow efficiency.
- Mentored junior staff, fostering skill development and knowledge sharing.
- Implemented process improvements, resulting in streamlined operations and reduced downtime.
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Trained and mentored staff to enhance team performance and operational efficiency.
- Coordinated scheduling and resource allocation for optimal productivity across shifts.
- Conducted regular performance evaluations, fostering professional development among team members.
- Managed inventory control systems, ensuring accurate stock levels and timely replenishment.
- Collaborated with management to develop strategic initiatives enhancing overall operational effectiveness.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved complex operational issues promptly, maintaining high service quality standards.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.
- Fostered culture of continuous improvement, encouraging team to suggest and implement process enhancements.
- Conducted regular reviews of operations and identified areas for improvement.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
Education
No Degree - Business
Columbus College
Columbus, GA09-1985
Associate of Science - Electrical
Columbus Technical College
Columbus, GA06-1988
No Degree - KAIZEN
Snap-on
Kenosha, WI07-2023
No Degree - 6S, KAIZEN & Management Trtaining
Panasonic
OSAKA, Japan07-1994
Skills
- Client relationship management
- Inventory management
- In-depth product knowledge
- Process optimization
- Operational efficiency enhancement
- Data-driven performance analysis
- Quality assurance processes
- Employee training
- Logistics management
- Conflict resolution
- Process improvement
- Safety compliance standards
- Strategic planning
- Data analysis
Accomplishments
- Brought in 52 new customers.
- Increased productivity 22% by implementing several process improvements.
- Documentation - Wrote and edited documents to keep staff informed on policies and procedures.
- Supervised team of 5 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 in the development of Warehouse reorganation.
Certification
- KAIZEN, Snap-on - 2002 - 2023
- 6S License - 1998
- Forklift Trainer - 2005 - 2023
- Process Improvement 2002 -2023
Business Unit Leader – Sonic Inspection
- Meeting company objectives and exceeding customer expectations through efficient manufacturing operations
- DATE: November 4, 2025
- Pratt & Whitney 8801 Macon Rd Midland, GA 31820
- RE: Business Unit Leader – Sonic Inspection
- To Whom it May Concern:
- A record of my impact includes:
- Developed policy and protocols, planned warehouse reorganizations and material movement, and met operational and customer deadlines. Enhanced operations, reduced costs, and improved workflows.
- Trained teams instilling safety, quality, and customer service focus. Directed and mentored individuals and teams toward rapid restocking, quality picks, and on-time customer delivery.
- Organized facilities and ensured database and shipment accuracy. Delivered improved, streamlined operations, monitored inventory levels, and oversaw preparation of domestic and global shipments.
- My 15 plus years of experience in a manufacturing environment along with my vast experience in machinery and electrical make me an ideal candidate for Business Unit Leader - Sonic Inspection.
- My 34 plus years of experience dealing with customer service issues and the resolution to prevent future issues.
- I respect your time and am confident my résumé sufficiently outlines my value in all endeavors and indicates the potential for continued contributions to this operation. I look forward to discussing with you how my manufacturing, warehouse experience, training capabilities, and leadership acumen can support the continued success of Pratt & Whitney, GA facility and welcome the opportunity to interview at your earliest convenience.
- Sincerely
- Eric Thomas
- Enclosure
Languages
English
Native or Bilingual
German
Limited Working
Timeline
Sales Associate
SONS Chevrolet Cadillac
02.2025 - 08.2025
Manager
Snap-On Tools Distribution Center
07.2000 - 11.2024
Suipervisor
MASBAC (Panasonic)
11.1992 - 07.2000
No Degree - Business
Columbus College
Associate of Science - Electrical
Columbus Technical College
No Degree - KAIZEN
Snap-on
No Degree - 6S, KAIZEN & Management Trtaining
Panasonic