Eric Thompson

API Integrations:

• FreshService Automation: Automated ticket management by creating, updating, and closing tickets in FreshService
• Fiserv Core Integration: Developed functionality to add documents and new objects within the Fiserv Core system and trigger report creation
• Salesforce Automation: Implemented CRUD operations and simulated approval processes for Salesforce objects
• Salesforce: Developed metadata to streamline the setup of scratch orgs
• AWS Operations: Automated S3 operations (uploading/deleting objects), triggered Lambda, and executed DynamoDB queries
• Finzly Wire Transactions: Query and update existing wire transactions for validating processes accuracy within the Finzly system

Testing Suites and Framework Developments:

• File Delegates: Created a testing framework for AWS Lambda-driven file delegates using JavaScript and Node.js that: Dropped test files into S3 bucket to trigger Lambda functions, then verify the was file processed and moved to its destination. Verified the filed maintained it's encryption integrity ( PGP ), and confirmed data consistency
• Wire Transaction Tracking: Developed an automation framework (using JavaScript, Node.js, and Playwright) to validate wire transactions received from Finzly triggered an object creation process in Salesforce via and API call or upon receiving zip files in S3
• Utilized Mustache templates to generate unique test files, interfaced with AWS SF API, and scheduled GitLab builds with integrated Jira reporting
• FreshService Ticket Creation for Contact Changes: Automated the generation of change request tickets in FreshService upon processing zip files containing contact changes from S3
• Employed Mustache to create unique test files, scheduled GitLab builds, and integrated test reporting with Jira
• NAICS Code Validation: Developed a framework that triggers a NAICS code lookup when a company is added in Salesforce, logging companies with invalid addresses in an AWS DynamoDB table for further reporting
• All Projects ran on a scheduled build via GitLab (Mon-Fri) reporting results through an API Integration that I wrote that create Test Executions in X ray

• Developed POM (Page Object Model) programs and processes for enterprise-wide integration and implementation
• Delivered high-quality code on time by effectively managing project timelines and prioritizing tasks accordingly.
• Automated features to minimize manual testing efforts and accelerate release timelines
• Designed and implemented an in-house testing framework
• Collaborated with engineering teams to evaluate and enhance software and hardware interfaces
• Mentored junior developers, providing guidance on best practices and coding techniques for improved productivity.

• Reviewed, evaluated, and identified requirements for testability
• Analyzed test results and prepared system-level evaluation reports
• Created comprehensive test plans, scripts, and use cases to meet testing objectives
• Established measurable goals for projects and prioritized team tasks to meet deadlines

• Designed and developed nCino's in-house testing framework
• Automated regression tests, reducing timelines from weeks to days
• Utilized Docker, headless browsers, and Sauce Labs to optimize test execution and scalability
• Designed architectural solutions to analyze historical test data and improve system performance
• Consulted with clients, including Bank of America and M&T Bank, on automation frameworks
• Led workshops on testing frameworks and mentored junior engineers

• Developed test plans for end-to-end, smoke, and regression tests
• Ensured data integrity during customer environment testing
• Scheduled client meetings to review defects and gather user feedback
• Monitored and resolved software defects

• Integrated PrecisionLender for seamless pricing software experiences
• Enhanced document management tools for user efficiency
• Contributed to unit testing to meet code coverage standards

• Designed and implemented a mobile menu application