Eric Thompson
Nampa,IDAHO
Summary
Dynamic Operations Manager with a proven track record at Valley Wide Cooperative, excelling in performance monitoring and business development. Skilled in negotiating contracts and enhancing customer satisfaction, I effectively streamlined operations, resulting in increased profitability. A strong leader, I foster team collaboration while driving strategic initiatives to achieve organizational goals.
Overview
45
45
years of professional experience
Work History
Operations Manager
Valley Wide Cooperative
03.2024 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed and maintained relationships with external vendors and suppliers.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Interacted well with customers to build connections and nurture relationships.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Increased profit by streamlining operations.
Location Manager
Valley Wide Cooperative
10.2018 - 03.2024
- Negotiated contracts and fees for using locations.
- Obtained appropriate permits for various uses of different locations.
- Controlled location operational expenses and maintained budgets through balance of profit promotion and cost control.
- Cultivated focus on customer service and satisfaction with well-trained, empowered team.
- Anticipated, resolved and prevented operating difficulties through successful policies.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Improved marketing to attract new customers and promote business.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Lead Service Technician
Ed Staub & Sons Petroleum
07.2014 - 10.2018
- Inspected equipment to diagnose operational issues.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Evaluated systems according to predetermined checklist and noted issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Store Manager
Family Dollar
01.2014 - 07.2014
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Managed inventory control, cash control, and store opening and closing procedures.
- Approved regular payroll submissions for employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Assisted with hiring, training and mentoring new staff members.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Dairy Manager
Paul's Market
05.2010 - 01.2014
- Restocked cases with new merchandise and removed expired items for proper disposal.
- Answered questions from customers and discussed new products placed in dairy cases.
- Checked department signage and confirmed proper pricing, making sure sale items accurate.
- Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
Store Co-Manager
Walmart
03.2000 - 05.2010
- Recommended quality workers to increase company's productivity and profitability.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.
- Reduced company expenditures and met budget targets by closely monitoring, tracking, and controlling expenses.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Hired, trained and evaluated personnel in sales and marketing.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Completed point of sale opening and closing procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Store Manager
Fred Meyer
08.1988 - 03.2000
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Created and maintained safe and secure work environments for employees.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Army Reserve
Army Reserve
02.1981 - 05.1993
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated leadership skills in managing projects from concept to completion.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Enforced technical and tactical training standards to accomplish unit mission objectives.
- Maintained health, welfare and combat readiness of personnel within platoon.
- Trained, supervised and organized over 24 soldiers and personnel.
- Led team in developing strategic plans to meet operational objectives.
- Executed tactical operations with accuracy and control.
- Coordinated activities of subordinate personnel to support mission success.
- Handled administrative requirements, maintained records and submitted operational reports.
- Monitored and assessed mission progress and provided updates to command.
Education
No Degree - General Studies
Northwest Nazarene University
Nampa, IDSkills
- Production
- Performance monitoring
- Performance reporting
- Marketing
- Operations monitoring
- Business development
Timeline
Operations Manager
Valley Wide Cooperative
03.2024 - Current
Location Manager
Valley Wide Cooperative
10.2018 - 03.2024
Lead Service Technician
Ed Staub & Sons Petroleum
07.2014 - 10.2018
Store Manager
Family Dollar
01.2014 - 07.2014
Dairy Manager
Paul's Market
05.2010 - 01.2014
Store Co-Manager
Walmart
03.2000 - 05.2010
Assistant Store Manager
Fred Meyer
08.1988 - 03.2000
Army Reserve
Army Reserve
02.1981 - 05.1993
No Degree - General Studies
Northwest Nazarene University