Eric Thor
Sacramento,CA
Summary
Accomplished IT Specialist with a proven track record at Aleveld Management Group, enhancing operational efficiency and cybersecurity through expert server management and strategic IT solutions. Skilled in Windows Server and adept at fostering client relationships, I improved upon system reliability and user satisfaction.
Overview
6
6
years of professional experience
Work History
IT Specialist
KKMC Management LLC
06.2024 - Current
- Provisioned and configured laptops for employees, ensuring optimal security and performance.
- Configured hardware, devices, and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Monitored systems in operation and input commands to troubleshoot areas.
- Ensured legal compliance for business operations through IT support and implementation.
- Set up and managed a self-hosted VoIP server for business communications.
- Updated and modified company websites per client specifications.
- Maintained and managed off-site backups for CCTV footage.
IT Administrator / IT Specialist
Aleveld Management Group
01.2021 - 04.2024
- Oversaw on-site IT engineer dispatch plans, creating pre-defined response scenarios for common malfunctions and service call types.
- Directed budgeting studies on current and proposed IT spending plans, determining maximally impactful business enhancements and minimizing wasteful spending.
- Interfaced with high-level client personnel, collecting performance feedback and integrating positive and negative evaluations into future IT policies.
- Configured and deployed Microsoft SharePoint company-wide for improved collaboration and efficiency.
- Trained clients and employees on cybersecurity best practices, focusing on phishing prevention and incident response.
- Managed user accounts within a Windows Server environment.
- Upgraded hardware components to meet evolving company needs.
- Supervised and coordinated IT teams based in Russia and India.
- Updated and modified company websites in response to client requests.
- Repaired and maintained in-house electronics, including computers, phones, servers, and IP cameras.
- Developed IT Standard Operating Procedures (SOPs) to streamline processes.
- Managed IT support tickets and requests to ensure timely issue resolution.
- Planned and determined the IT budget for the upcoming year to optimize resource allocation.
- Created and configured data recovery plans to ensure business continuity and mitigate data loss risks.
IT Administrator
Systems Compliance
07.2020 - 12.2021
- Managed and maintained remote work environment servers, ensuring seamless operations and optimal performance.
- Provided technical assistance for hardware, software, and printer issues, working with vendors to resolve complex problems.
- Implemented VoIP systems using 3CX, enhancing communication capabilities and efficiency across the organization.
- Configured OPNsense Firewall and VPN services to enable secure remote work in an RDP environment.
- Collaborated with various departments to assess technology needs and implement strategic IT solutions.
- Developed and executed IT strategies aligned with business objectives.
- Ensured the security, privacy, and integrity of records and data through compliance best practices.
- Assisted in and oversaw user account management, including password resets and access permissions to file structures.
- Planned and determined the IT budget for the upcoming year to optimize resource allocation.
- Created and configured data recovery plans to ensure business continuity and mitigate data loss risks.
- Supervised and coordinated IT teams based in Russia and India.
- Developed IT Standard Operating Procedures (SOPs) to streamline processes.
- Managed IT support tickets and service requests, ensuring timely issue resolution.
IT Support Specialist
Inter Reserve Enterprises
08.2019 - 06.2020
- Managed client support tickets using Spiceworks ticketing system, escalating issues to IT leads when necessary.
- Set up, configured, and maintained network infrastructure, including routers, switches, and firewalls.
- Oversaw cabling and patching activities in office buildings to ensure reliable network connectivity.
- Installed and managed security systems, including CCTV cameras, biometric access controls, and door security systems, improving workplace security.
- Performed maintenance and repair on electronic devices to ensure the continuous functionality of critical systems.
- Programmed routers and established company-wide networks, optimizing performance and reliability.
- Collaborated with the finance department to assess technology needs and implement cost-effective IT solutions.
- Conducted regular inspections and maintenance of security systems and network infrastructure to ensure integrity and efficiency.
Education
Associate of Science - Electrical Engineering
Cosumnes River College
Sacramento, CA06-2026
Skills
- Operating Systems & Software: Windows Server, macOS, Microsoft 365, SharePoint
- Networking: Firewall configuration (OPNsense), VPN setup, VoIP (3CX), router & switch management
- Server Management: Remote server maintenance, user account administration, data recovery planning
- Security & Compliance: CCTV & biometric access control, cybersecurity user training, IT SOP development
- Hardware & Infrastructure: Ethernet cabling, hardware troubleshooting, system upgrades, electronics repair
- IT Support & Customer Service: Helpdesk support, ticket management (Spiceworks), client training
Timeline
IT Specialist
KKMC Management LLC
06.2024 - Current
IT Administrator / IT Specialist
Aleveld Management Group
01.2021 - 04.2024
IT Administrator
Systems Compliance
07.2020 - 12.2021
IT Support Specialist
Inter Reserve Enterprises
08.2019 - 06.2020
Associate of Science - Electrical Engineering
Cosumnes River College
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