Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Thorsbakken, MBA

1937 240th Street, Boone,IA

Summary

High-performing professional with 15 years of experience in enhancing business operations and driving process improvements. Proven senior manager and compliance specialist adept at navigating fast-paced environments. Committed to maintaining operational accuracy and achieving optimal efficiency.

Overview

15
15
years of professional experience

Work History

Operations Manager

Amazon
Grimes, Iowa
07.2021 - Current
  • Oversaw daily operations of up to 160 routes, executing up to 50,000 deliveries, to ensure efficient workflow and productivity.
  • Recognized in my second year as the "most improved site in the U.S." And finished as a top performer in safety and quality measurable KPIs.
  • Implemented process improvements to enhance operational efficiency and safety, leading to top rankings in the Midwest for 2024 and 2025.
  • Conducted regular performance reviews to provide feedback and support team development.
  • Ensured compliance with company policies and industry regulations consistently.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Analyzed data from daily reports to identify trends in production performance metrics.
  • Improved morale and management communication by creating employee recognition and rewards practices.

Chief Human Resources Officer

Iowa Army National Guard
Johnston, Iowa
10.2022 - 07.2025
  • Led strategic planning for human resource initiatives across military divisions.
  • Oversaw employee training programs to enhance skills and compliance with regulations.
  • Managed performance evaluation processes to ensure staff accountability and growth.
  • Collaborated with legal advisors on compliance issues related to employment laws.
  • Advised senior leadership on organizational changes and workforce planning strategies.
  • Monitored employee satisfaction levels through surveys or focus groups.
  • Developed and implemented effective human resources policies, procedures, and best practices.
  • Oversaw staff development activities such as talent reviews, career planning sessions, succession planning initiatives.

Company Commander

Iowa Army National Guard
Waterloo, Iowa
06.2021 - 10.2022
  • Recognized as a top performer for employee retention in the Iowa Army National Guard in 2021 and 2022.
  • Coordinated cross-training with Kosovo Security Forces during annual training 2022 in support of the state of Iowa's strategic partnership with Kosovo.
  • Developed strategic plans for mission execution and resource allocation.
  • Coordinated logistics for personnel movements and equipment deployment.
  • Managed daily operations, ensuring compliance with safety protocols and regulations.
  • Mentored junior leaders to foster leadership skills and team cohesion.
  • Ensured compliance with all relevant laws, regulations and ethical standards.

Project Officer

Iowa Army National Guard
Boone, IA
08.2018 - 04.2021
  • Lead logistical planner for a training exercise involving more than 5,000 Service members, 800 vehicles, and 30 aircraft from 4 states.
  • Developed project documentation including plans, reports, and meeting minutes.
  • Facilitated project meetings to discuss progress, challenges, and next steps.
  • Tracked project milestones and ensured adherence to timelines and objectives.
  • Provided support in budget preparation and resource allocation for projects.
  • Assisted in risk assessment processes to identify potential project challenges.
  • Kept project and team on schedule by monitoring deadlines, milestones and performance.

District Director

Boy Scouts of America
Des Moines, IA
01.2014 - 08.2018
  • Collaborated with volunteers to organize local events and training sessions, involving hundreds of adult leaders and thousands of youth in central Iowa through my tenure.
  • Developed strategic plans to expand youth participation in scouting activities, initiating 15 new scouting organizations in my assigned area.
  • Managed budgets and resources to support district programs and operations.
  • Recruited, Trained and mentored adult leaders in effective program delivery.
  • Fostered partnerships with schools and community organizations for outreach efforts.

Logistics Operations Manager

Iowa Army National Guard
Waterloo, IA
08.2015 - 12.2017
  • Coordinated logistics operations for military supply chain management.
  • Lead logistical planner to support movement of more than 900 Iowa National Guard Soldiers and equipment from across the state of Iowa to Alaska in support of Operation Arctic Anvil.
  • Implemented safety protocols for transportation and storage of materials.
  • Developed standard operating procedures for logistics processes.
  • Evaluated vendor performance and managed supplier relationships effectively.
  • Developed and implemented logistics systems to improve operational efficiency.
  • Created reports on supply chain performance metrics such as KPIs, SLAs.

Executive Officer

Iowa Army National Guard
Dubuque, Iowa
01.2013 - 04.2015
  • Led strategic planning initiatives for operational readiness and resource allocation, culminating in a successful training operation at Fort Polk, LA.
  • Coordinated training programs for personnel to enhance mission capabilities. Managed property control and accountability for more than $10 million of equipment.
  • Managed logistics and supply chain processes to support unit operations.
  • Facilitated communication between command staff and subordinate units.
  • Provided mentorship and leadership to junior officers in operational tasks.
  • Provided leadership support for projects by setting timelines, delegating tasks and monitoring progress.

Platoon Leader

Iowa Army National Guard
Iowa Falls, Iowa
09.2010 - 12.2013
  • Led training exercises to enhance team readiness and operational effectiveness.
  • Coordinated logistics for mission planning and execution within assigned area.
  • Managed equipment inventory, ensuring readiness and compliance with safety standards.
  • Conducted risk assessments to identify potential threats and improve safety protocols.
  • Facilitated communication between units to ensure mission alignment and efficiency.

Education

Graduate Certificate -

U.S. Command And General Staff College
Leavenworth, KS
06-2025

MBA -

University of Arkansas - Grantham
Lenexa, KS
07-2022

Bachelor of Arts - Political Science

Iowa State University
Ames, IA
09-2010

Skills

  • Data analysis
  • Compliance assurance
  • Process improvement
  • Risk management
  • Lean manufacturing and design
  • Cross-functional collaboration
  • Health and safety compliance
  • Supply chain logistics
  • Microsoft office suite expert
  • Staff training
  • Systems implementation
  • Business intelligence
  • Performance monitoring
  • Performance management
  • High-pressure environments
  • KPI tracking
  • Multidisciplinary collaboration
  • Process improvement strategies

Timeline

Chief Human Resources Officer

Iowa Army National Guard
10.2022 - 07.2025

Operations Manager

Amazon
07.2021 - Current

Company Commander

Iowa Army National Guard
06.2021 - 10.2022

Project Officer

Iowa Army National Guard
08.2018 - 04.2021

Logistics Operations Manager

Iowa Army National Guard
08.2015 - 12.2017

District Director

Boy Scouts of America
01.2014 - 08.2018

Executive Officer

Iowa Army National Guard
01.2013 - 04.2015

Platoon Leader

Iowa Army National Guard
09.2010 - 12.2013

Graduate Certificate -

U.S. Command And General Staff College

MBA -

University of Arkansas - Grantham

Bachelor of Arts - Political Science

Iowa State University

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