Eric Thorsbakken, MBA
1937 240th Street, Boone,IA
Summary
High-performing professional with 15 years of experience in enhancing business operations and driving process improvements. Proven senior manager and compliance specialist adept at navigating fast-paced environments. Committed to maintaining operational accuracy and achieving optimal efficiency.
Overview
15
15
years of professional experience
Work History
Operations Manager
Amazon
Grimes, Iowa
2021.07 - Current
- Oversaw daily operations of up to 160 routes, executing up to 50,000 deliveries, to ensure efficient workflow and productivity.
- Recognized in my second year as the "most improved site in the U.S." And finished as a top performer in safety and quality measurable KPIs.
- Implemented process improvements to enhance operational efficiency and safety, leading to top rankings in the Midwest for 2024 and 2025.
- Conducted regular performance reviews to provide feedback and support team development.
- Ensured compliance with company policies and industry regulations consistently.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Improved morale and management communication by creating employee recognition and rewards practices.
Chief Human Resources Officer
Iowa Army National Guard
Johnston, Iowa
2022.10 - 2025.07
- Led strategic planning for human resource initiatives across military divisions.
- Oversaw employee training programs to enhance skills and compliance with regulations.
- Managed performance evaluation processes to ensure staff accountability and growth.
- Collaborated with legal advisors on compliance issues related to employment laws.
- Advised senior leadership on organizational changes and workforce planning strategies.
- Monitored employee satisfaction levels through surveys or focus groups.
- Developed and implemented effective human resources policies, procedures, and best practices.
- Oversaw staff development activities such as talent reviews, career planning sessions, succession planning initiatives.
Company Commander
Iowa Army National Guard
Waterloo, Iowa
2021.06 - 2022.10
- Recognized as a top performer for employee retention in the Iowa Army National Guard in 2021 and 2022.
- Coordinated cross-training with Kosovo Security Forces during annual training 2022 in support of the state of Iowa's strategic partnership with Kosovo.
- Developed strategic plans for mission execution and resource allocation.
- Coordinated logistics for personnel movements and equipment deployment.
- Managed daily operations, ensuring compliance with safety protocols and regulations.
- Mentored junior leaders to foster leadership skills and team cohesion.
- Ensured compliance with all relevant laws, regulations and ethical standards.
Project Officer
Iowa Army National Guard
Boone, IA
2018.08 - 2021.04
- Lead logistical planner for a training exercise involving more than 5,000 Service members, 800 vehicles, and 30 aircraft from 4 states.
- Developed project documentation including plans, reports, and meeting minutes.
- Facilitated project meetings to discuss progress, challenges, and next steps.
- Tracked project milestones and ensured adherence to timelines and objectives.
- Provided support in budget preparation and resource allocation for projects.
- Assisted in risk assessment processes to identify potential project challenges.
- Kept project and team on schedule by monitoring deadlines, milestones and performance.
District Director
Boy Scouts of America
Des Moines, IA
2014.01 - 2018.08
- Collaborated with volunteers to organize local events and training sessions, involving hundreds of adult leaders and thousands of youth in central Iowa through my tenure.
- Developed strategic plans to expand youth participation in scouting activities, initiating 15 new scouting organizations in my assigned area.
- Managed budgets and resources to support district programs and operations.
- Recruited, Trained and mentored adult leaders in effective program delivery.
- Fostered partnerships with schools and community organizations for outreach efforts.
Logistics Operations Manager
Iowa Army National Guard
Waterloo, IA
2015.08 - 2017.12
- Coordinated logistics operations for military supply chain management.
- Lead logistical planner to support movement of more than 900 Iowa National Guard Soldiers and equipment from across the state of Iowa to Alaska in support of Operation Arctic Anvil.
- Implemented safety protocols for transportation and storage of materials.
- Developed standard operating procedures for logistics processes.
- Evaluated vendor performance and managed supplier relationships effectively.
- Developed and implemented logistics systems to improve operational efficiency.
- Created reports on supply chain performance metrics such as KPIs, SLAs.
Executive Officer
Iowa Army National Guard
Dubuque, Iowa
2013.01 - 2015.04
- Led strategic planning initiatives for operational readiness and resource allocation, culminating in a successful training operation at Fort Polk, LA.
- Coordinated training programs for personnel to enhance mission capabilities. Managed property control and accountability for more than $10 million of equipment.
- Managed logistics and supply chain processes to support unit operations.
- Facilitated communication between command staff and subordinate units.
- Provided mentorship and leadership to junior officers in operational tasks.
- Provided leadership support for projects by setting timelines, delegating tasks and monitoring progress.
Platoon Leader
Iowa Army National Guard
Iowa Falls, Iowa
2010.09 - 2013.12
- Led training exercises to enhance team readiness and operational effectiveness.
- Coordinated logistics for mission planning and execution within assigned area.
- Managed equipment inventory, ensuring readiness and compliance with safety standards.
- Conducted risk assessments to identify potential threats and improve safety protocols.
- Facilitated communication between units to ensure mission alignment and efficiency.
Education
Graduate Certificate -
U.S. Command And General Staff College
Leavenworth, KS2025-06
MBA -
University of Arkansas - Grantham
Lenexa, KS2022-07
Bachelor of Arts - Political Science
Iowa State University
Ames, IA2010-09
Skills
- Data analysis
- Compliance assurance
- Process improvement
- Risk management
- Lean manufacturing and design
- Cross-functional collaboration
- Health and safety compliance
- Supply chain logistics
- Microsoft office suite expert
- Staff training
- Systems implementation
- Business intelligence
- Performance monitoring
- Performance management
- High-pressure environments
- KPI tracking
- Multidisciplinary collaboration
- Process improvement strategies
Timeline
Chief Human Resources Officer
Iowa Army National Guard
2022.10 - 2025.07
Operations Manager
Amazon
2021.07 - Current
Company Commander
Iowa Army National Guard
2021.06 - 2022.10
Project Officer
Iowa Army National Guard
2018.08 - 2021.04
Logistics Operations Manager
Iowa Army National Guard
2015.08 - 2017.12
District Director
Boy Scouts of America
2014.01 - 2018.08
Executive Officer
Iowa Army National Guard
2013.01 - 2015.04
Platoon Leader
Iowa Army National Guard
2010.09 - 2013.12
Graduate Certificate -
U.S. Command And General Staff College
MBA -
University of Arkansas - Grantham
Bachelor of Arts - Political Science
Iowa State University