Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eric Tida

New Egypt

Summary

Dynamic professional with extensive experience at Amazon, UPS and others, excelling in customer service and problem resolution. Proven track record of enhancing customer satisfaction and fostering team collaboration. Skilled in MS Office and maintaining customer data confidentiality, consistently achieving positive outcomes and supporting operational excellence.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Overview

16
16
years of professional experience

Work History

Locker Customer Service Associate

Amazon
10.2024 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.

Assistant Manager

UPS
10.2024 - 03.2025
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.

Manager of Operations

La Maison Depot
01.2021 - 06.2024
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Ensured compliance with industry regulations, maintaining a safe working environment for staff members.

Finance Specialist

United Nations Development Programme - Undp
05.2009 - 06.2015
  • Prepared and submitted responses to requests and requirements of auditors, regulators and investors.
  • Provided accurate financial forecasts for management, aiding in strategic decisionmaking.
  • Formulated financial data and analysis to support risk management and made recommendations to management.
  • Identified process issues and made recommendations for improvement or correction.
  • Assisted in successful audits by maintaining detailed documentation and providing timely responses to auditor inquiries.

Education

Master of Science - Accounting And Finance

Fondation Universitaire Mercure
Brussels, Belgium
08-2012

Bachelor of Science - Accounting

Universite Quisqueya
Haiti
07-2001

Skills

  • Customer service
  • Problem resolution
  • Team collaboration
  • MS office
  • Customer data confidentiality
  • Microsoft office
  • Administrative and office support
  • Stock management

Languages

English
Professional Working
French
Full Professional
Creole
Native or Bilingual

Timeline

Locker Customer Service Associate

Amazon
10.2024 - Current

Assistant Manager

UPS
10.2024 - 03.2025

Manager of Operations

La Maison Depot
01.2021 - 06.2024

Finance Specialist

United Nations Development Programme - Undp
05.2009 - 06.2015

Master of Science - Accounting And Finance

Fondation Universitaire Mercure

Bachelor of Science - Accounting

Universite Quisqueya

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