Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Kalayah Watkins

Tinley Park,IL

Summary

Dedicated administrative professional with experience in popular systems and software. Friendly employee with strong customer service and issue resolution skills. Computer-savvy and willing to learn to handle diverse office needs. Excels under pressure and flexes easily with changing demands. Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced Argriculture environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. Meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. Skilled in oral and written communication, team leadership and relationship-building. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

1
1
year of professional experience

Work History

Secretary Intern

Ingalls Hospital
Harvey, IL
07.2023 - Current
  • Provided administrative support to the office manager and other staff members.
  • Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
  • Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
  • Greeted visitors in a professional manner and directed them to appropriate personnel or offices.
  • Processed invoices for payment; tracked payments received from vendors and clients.
  • Answered incoming phone calls, responded to inquiries and transferred calls as needed.
  • Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
  • Sorted mail and distributed it to appropriate personnel or departments within the organization.
  • Coordinated meeting logistics such as room reservations and catering services.
  • Assisted with special projects or tasks related to departmental functions upon request.

Process Associate

Midland Public Library
Cicero, IL
07.2023 - 07.2023
  • Conducted daily process reviews to identify areas for improvement and increased efficiency.
  • Developed process documentation, including procedure manuals, user guides and job aids.
  • Assisted in the development of operational policies and procedures to ensure compliance with company standards.
  • Performed data entry tasks to update customer records and maintain accuracy of information.
  • Monitored performance metrics to measure process effectiveness and suggest modifications as needed.
  • Identified potential risks associated with processes and recommended corrective actions.
  • Provided technical support to internal stakeholders on various system issues related to processes.
  • Analyzed existing processes to determine areas for automation or streamlining.
  • Developed reports summarizing process performance and presented findings at team meetings.
  • Coordinated workflow between departments by providing timely updates on project statuses.
  • Collaborated with cross-functional teams to develop new methods of improving process operations.
  • Created training materials for staff members regarding changes in process procedures.
  • Resolved customer service inquiries within established time frames while maintaining a high level of quality assurance.
  • Reviewed customer feedback surveys and implemented necessary changes based on results.
  • Maintained accurate records of all transactions related to processes in accordance with company guidelines.
  • Performed root cause analysis when problems arose during the course of processing activities.
  • Tested software applications prior to release into production environment for quality assurance purposes.

Education

Bachelor of Arts - Science Education

Chicago State University
Chicago, IL
06-2014

Skills

  • Report Generation
  • Expense Tracking
  • Calendar Management
  • Confidentiality
  • Travel Arrangements
  • Document Preparation
  • Proofreading
  • File Management
  • Meeting Coordination
  • Billing and Invoicing
  • Spreadsheet development
  • Client Support
  • Database entry
  • Meeting planning
  • Microsoft Office Suite
  • Schedule Coordination
  • Schedule Management
  • Budget monitoring
  • Strong Organization
  • Office Management
  • Reception oversight

Affiliations

  • Focused study on Human Biology

Timeline

Secretary Intern

Ingalls Hospital
07.2023 - Current

Process Associate

Midland Public Library
07.2023 - 07.2023

Bachelor of Arts - Science Education

Chicago State University
Kalayah Watkins