Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
23
23
years of professional experience
Work History
General Manager
J&T Supply, LLC
08.2022 - Current
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
Analyzed market trends and competitor activities to create competitive advantages.
Implemented business strategies, increasing revenue, and effectively targeting new markets.
Supervisor of Operations
HB Fuller
04.2019 - 08.2022
Collaborated with other departments to identify areas for improvement and implement beneficial changes across the organization.
Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Partnered with vendors and suppliers to effectively manage and budget.
Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Master Mechanic
HB Fuller
04.2003 - 04.2019
Read and followed technical documentation to complete accurate repairs.
Improved plant efficiency by using diagnostics to analyze and troubleshoot system failures.
Requisitioned materials and supplies such as tools, equipment and replacement parts.
Mechanic
American Field Maintenance
04.2001 - 04.2003
Assisted in maintaining a high-functioning service department by taking on additional responsibilities including inventory management and shop maintenance tasks.
Inspected and tested equipment to locate worn and damaged parts.
Investigated customer complaints to identify cause of malfunctions.