Summary
Overview
Work History
Education
Skills
Timeline
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ERIC TO

Server
Cerritos,CA

Summary

Skilled and quality-focused professional with 5 years’ experience in customer service. Proven record of providing excellent customer service in a multicultural environment.

Overview

5
5
years of professional experience

Work History

Server

Baekjeong Korean BBQ
07.2023 - 08.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cooked all assigned tables, preparing meats to each customer's desired doneness to ensure satisfaction and quality.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Front of the House Host

Din Tai Fung
09.2021 - 04.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Completed daily side work and opening and closing duties without fail.
  • Advised customers about special offerings and menu items to help drive sales.

Crew Member

The Boiling Crab
07.2021 - 09.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Assisted in training new food runners, improving team efficiency and service quality.
  • Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.

Crew Member

Cold Stones
06.2019 - 02.2020
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Became familiar with products to answer questions and make suggestions.
  • Trained new team members on procedures, customer service, and sales techniques.

Education

Bachelor of Science - Computer Science

California State University, Long Beach
Long Beach, CA
12-2026

High School Diploma -

Mount Pleasant High School
06.2021

Skills

  • Exceptional communication
  • Detail orientated
  • Proven leader
  • Customer and personal service
  • Critical thinking
  • Sales and marketing
  • Judgment and decision making
  • Complex problem solving
  • Coordination skills
  • Multitasking and organization
  • Time management

Timeline

Server

Baekjeong Korean BBQ
07.2023 - 08.2024

Front of the House Host

Din Tai Fung
09.2021 - 04.2022

Crew Member

The Boiling Crab
07.2021 - 09.2021

Crew Member

Cold Stones
06.2019 - 02.2020

Bachelor of Science - Computer Science

California State University, Long Beach

High School Diploma -

Mount Pleasant High School

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