Eric Torkelson
Rochester,MN
Summary
Top-notch Bartender/ manager, delivers prompt, friendly service and prepares and presents food and drinks to uncompromisingly meet company standards. Communicates, leads and directs bar staff on all levels of service and efficiently handles and corrects customer complaints to help operation run efficiently. Supervises multiple aspects of supplying, running and operating bar to provides positive customer experiences. Hardworking Bartender with experience in large-scale casual dining establishments. Committed to upholding highest standards of customer service and safe food handling practices. Well-versed mixologist with diverse menu of memorized drink recipes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable employee seeking Manager position. Offering excellent communication and good judgment.
Overview
8
8
years of professional experience
Work History
Bartender/Manager
The Taphouse On 3rd
05.2022 - 12.2022
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
- Scheduled parties, banquets or sporting events and allocated optimal staff and resources to properly execute.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Generated higher ticket averages by training employees on suggestive up-selling techniques.
Server Trainer
Texas Roadhouse
09.2015 - 05.2022
- Trained new team members on restaurant procedures, menu items and performance strategies.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Provided continuous evaluation and feedback to server employees.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Created, updated and implemented training plans in collaboration with restaurant management.
- Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
- Observed participants and provided corrective measures for skill improvement.
- Discussed proper procedures for requesting identification and provided practice opportunities to trainees.
- Demonstrated skill detecting altered or false identifications prior to serving patrons.
Glass Installer
Ford Metro Inc
08.2017 - 08.2018
- Applied primer, installed glass and monitored curing.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Removed particles such as dirt and loose glass from damaged areas.
- Kept work areas organized, clean and free of hazards.
Education
High School Diploma -
06.2017
Skills
- Classic Cocktails
- Aloha POS
- Patron Experiences
- Reconciling Cash Drawers
- Anticipating Guest Needs
- Sales Expertise
- Customer Needs Assessments
- Suggestive Selling
- Dining Room Management
- Attending Multiple Customers
- Customer Preferences
- Liquor, Beer and Wine Knowledge
- Guest Satisfaction
- Cash Register Operation
- Performance Improvement
- Station Preparation
- Credit and Cash Transactions
- Extensive Spirits Knowledge
- Wine and Beer Recommendations
- Staff Management
- Complex Problem-Solving
- Creative Mixology
- Bar Operations Management
- New Hire Training
- Handling Difficult Customers
- Hospitality and Accommodation
Timeline
Bartender/Manager - The Taphouse On 3rd
05.2022 - 12.2022
Glass Installer - Ford Metro Inc
08.2017 - 08.2018
Server Trainer - Texas Roadhouse
09.2015 - 05.2022
Century Senior High School - High School Diploma,
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