Eric Touey
Summary
Result-driven professional with strong background in customer service, financial planning and sales. Agile with excellent communication and analytical skills and in-depth understanding of financial products and services.
Overview
14
14
years of professional experience
Work History
Server/Service Professional
Longhorn Steakhouse
08.2021 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Greeted and seated guests with an organized system to ensure all servers get the appropriate amount of tables/guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
To-Go Specialist/Catering Manager
Olive Garden
08.2017 - 08.2021
- Assists managers in covering key leadership shifts on the manager's schedule.
- Supports critical Shift Leadership duties (e.g
- TIP/TOP, bar rallies, deliveries, ordering, HACCP, preshift readiness checks, critical walkthrough) and alerts Manager on duty to any items needing further attention.
- Connects with guests and ensures a positive overall guest experience.
- Ensures all server cash outs and financial end-of-day paperwork is properly handled at the end of every shift.
- Prepares all incoming to-go orders with 100% accuracy.
- Assists salad/alley employees with cleaning duties according to Total Quality standards.
- Managing expedite window in the kitchen to ensure all food goes out properly and to company standards.
- Handles scheduling for all LBO employees, including to-go specialists, hostesses, bartenders, and service professionals.
- Handles incoming inventory, including smallwares, produce, thaw pull, and end of day counts.
Host/To-Go Specialist/Server/Key Holder
Fatz Cafe
06.2015 - 08.2017
- Greeted and seated guests with an organized system to ensure all servers get the appropriate amount of tables.
- Complete all to-go orders and food running as a to-go specialist.
- Assisted managing the restaurant, including helping assist hosts in correctly pacing the host stand, running the expo window in the kitchen, and helping solve guest issues.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
Website Developer
Freelance
05.2010 - 06.2015
- Planned website development, covering HTML, PhP, and CSS programming, MySQL databases, cPanel management, and Wordpress design development.
- Created custom e-commerce solutions, increasing online sales for multiple clients.
- Optimized company's website and main corporate blog to boost SEO traffic to sites.
Front Office Receptionist
Houston County High School
08.2010 - 05.2011
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled and categorized school inventory.
- Collaborated with administrators to plan and execute successful school events, such as open houses and conferences.
Education
Associate's Degree - Business Management
Central Georgia Technical College
Warner Robins, GA12.2015
High School Diploma -
Houston County High School
Warner Robins, GA05.2011
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
References
Available upon request
Timeline
Server/Service Professional
Longhorn Steakhouse
08.2021 - Current
To-Go Specialist/Catering Manager
Olive Garden
08.2017 - 08.2021
Host/To-Go Specialist/Server/Key Holder
Fatz Cafe
06.2015 - 08.2017
Front Office Receptionist
Houston County High School
08.2010 - 05.2011
Website Developer
Freelance
05.2010 - 06.2015
Associate's Degree - Business Management
Central Georgia Technical College
High School Diploma -
Houston County High School
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