ERIC TRAN
San Jose
Summary
Driven by strategic planning and a knack for operational efficiency, I spearheaded significant process improvements at Benchmark Precision Technology, enhancing quality assurance and workforce planning. My leadership not only fostered employee development but also propelled the company towards its goals, demonstrating a blend of decisive decision-making and the ability to nurture team growth. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Focuses operations with 10 years of success in designing customer-oriented programs and developing high performing service-oriented teams. Accomplished in working with organizational leaders to establish business goals and devise strategies driving revenue generation and business growth. Proven track record in creating scalable customer service operations infrastructures and leveraging social media to nurture relationships with customers. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Operations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
29
29
years of professional experience
Work History
Director of Operations
Benchmark Precision Technology
06.2020 - Current
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Monitored office workflow and administrative processes to keep operations running smoothly.
- Oversaw day-to-day production activities in accordance with business objectives.
- Monitored budget and utilized operational resources.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Defined, implemented, and revised operational policies and guidelines.
- Mentored and coached team members to foster productive and engaging work environment.
- Monitored and coordinated workflows to optimize resources.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
Production Manager
Benchmark Precision Technology
05.2005 - 06.2020
- Reviewed work for quality and compliance with company standards and design specifications.
- Created streamlined production schedules and collaborated with production employees to communicate objectives and goals.
- Sourced materials to keep up with production goals and meet customer demands.
- Managed continuous improvement initiatives to drive gains in quality, flow, and output.
- Resolved issues quickly to maintain productivity goals.
- Studied department operations to assist with development of new or improved methods of tooling and production processes.
- Managed internal operational standards and productivity targets.
- Partnered with leadership on recruiting, hiring and coaching production personnel.
- Estimated labor requirements to support anticipated workload.
- Delivered direct feedback to senior management regarding project visibility and status.
- Monitored team budgets to keep projects on task and avoid waste.
- Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
- Oversaw routine maintenance programs and scheduled service to keep equipment functioning at peak levels.
- Determined suitable crew requirements, scheduled employees, and worked with human resources to meet changing production schedules.
- Enforced health and safety protocols to promote safe working environment.
- Monitored inventory levels and restocking schedules to avoid production delays from unavailable materials.
- Planned operations to meet established schedules, factoring in order demands and business forecasts.
- Evaluated employee performance and provided feedback and training as needed.
- Coordinated with other departments to align production with customer requirements.
- Utilized data analysis tools to identify and resolve production issues.
- Devised and administered cost control initiatives saving $$$.
- Created and oversaw production schedules and adjusted as needed to meet deadlines.
- Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
Production Supervisor
S&R Precision Co.
12.2001 - 05.2009
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Achieved on-time shipments goal by empowering employees to continued success.
- Established clear priorities and production quality standards.
- Trained staff of direct labor employees to perform assembly and manufacture of specified products.
- Resolved issues quickly to maintain productivity goals.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Evaluated existing production processes and identified areas for improvement.
- Reviewed customer feedback and developed strategies to improve product quality.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Coordinated project workflows for departments.
- Troubleshot equipment to reduce service calls and downtime.
Quality Assurance Supervisor
S&R Precision Co.
05.1995 - 12.2001
- Assessed investigation reports of subordinate quality assurance personnel and addressed any procedural deviations.
- Monitored testing processes, test development and user acceptance testing.
- Provided development team with insights and recommendations on [Product] usability and functionality by reviewing and analyzing internal data.
- Oversaw onboarding and training of new employees to promote qualified and well-coordinated quality assurance team.
- Educated employees on specific QA standards and confirmed maintenance of standards.
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Created and collaborated in implementation and maintenance of customer complaint log.
- Tracked quality issues with external customers, suppliers, and internal plant operations.
- Developed quality planning for multiple new product launches by verifying customer requirements and implementing in design and production.
- Determined quality department standards, practices, and procedures.
- Established and tracked quality department goals and objectives.
- Applied coaching techniques and tools to support managers and team members in improving performance.
- Reported production malfunctions to managers and production supervisors.
- Monitored staff organization and suggested improvements to daily functionality.
Education
GED -
College of San Mateo
San Mateo, CAHigh School Diploma -
Woodside High School
Woodside, CA06.1984
Skills
- Operational Efficiency
- Operations Oversight
- Strategic Planning
- Strategic planning and execution
- Process Improvements
- Quality Assurance
- Workforce Planning
- Risk Mitigation
- Resource Allocation
- Capital Spending
- Decision-Making
- Staff training/development
- Employee Development
Timeline
Director of Operations
Benchmark Precision Technology
06.2020 - Current
Production Manager
Benchmark Precision Technology
05.2005 - 06.2020
Production Supervisor
S&R Precision Co.
12.2001 - 05.2009
Quality Assurance Supervisor
S&R Precision Co.
05.1995 - 12.2001
GED -
College of San Mateo
High School Diploma -
Woodside High School
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