Eric Trochez
Los Angeles,CA
Summary
Dynamic customer service professional with a proven track record at PL$, adept at resolving inquiries and enhancing satisfaction. Skilled in critical thinking and data entry, I effectively managed high-stress situations, fostering loyalty and repeat business. Committed to continuous improvement, I trained new staff to ensure consistent service delivery.
Developed strong communication and problem-solving abilities in fast-paced service environment. Proven track record of managing and resolving customer inquiries efficiently and effectively. Seeking to transition into new field where these skills can be leveraged to enhance team performance and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
PL$
08.2023 - Current
- Resolved customer inquiries efficiently to enhance satisfaction and retention.
- Managed account information updates to ensure accuracy and compliance with company policies.
- Collaborated with team members to streamline support processes, improving response time.
- Trained new staff on customer service protocols and systems for consistent service delivery.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Behavior Technician
Roman Empire Agency
04.2023 - 07.2023
- Implemented individualized behavior intervention plans to improve client outcomes.
- Collaborated with multidisciplinary teams to assess and track client progress.
- Utilized data collection methods for behavioral analysis and reporting.
- Developed and maintained strong rapport with clients to foster trust and engagement.
- Provided consistent feedback to families regarding client development and behavior changes.
Fast Food Attendant
Pret A Manger
09.2022 - 03.2023
- Provided exceptional customer service in fast-paced environment, ensuring positive dining experience.
- Operated cash register efficiently, processing transactions and handling cash accurately.
- Maintained cleanliness and organization of workstations, adhering to food safety standards.
- Assisted in training new staff on food preparation techniques and customer interaction protocols.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed.
- Prepared menu items according to established recipes and quality standards, ensuring consistency.
- Resolved customer complaints promptly, demonstrating problem-solving skills and commitment to satisfaction.
Education
Bachelor of Science - Political Science & Italian
University of California, Davis
Davis, CA06-2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Paperwork processing
- Coordination
- Assertiveness
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Italian
Professional Working
Timeline
Customer Service Representative
PL$
08.2023 - Current
Behavior Technician
Roman Empire Agency
04.2023 - 07.2023
Fast Food Attendant
Pret A Manger
09.2022 - 03.2023
Bachelor of Science - Political Science & Italian
University of California, Davis