Eric Trout
Suffield,USA
Summary
With over 20 years of demonstrated achievement, IT leader excelling in aligning IT organizations, building world-class teams, providing cross-functional team leadership, driving process improvement, managing projects, and ensuring governance. Proven capabilities in IT leadership, cost control, business strategy alignment, and architecture. Skilled in effectively communicating with C-level executives and cross-functional leaders to present solutions that align with business goals. Strong track record of designing, developing, and implementing both homegrown and vendor applications using a combination of System Design Life Cycle (SDLC) and Hybrid-Agile methodologies.
Overview
22
22
years of professional experience
Work History
Application Development Senior Manager
Cigna
04.2020 - 02.2024
- Directed Vendor team that consisted of IT designers/developers accountable for developing automation solutions across the enterprise
- Managed and refined hand-offs across IT teams to ensure seamless solution delivery
- Engaged with business stakeholders and IT vendors to evaluate requirements and develop tailored automation solutions, resulting in a 25% increase in workflow efficiency and saving 250+ hours monthly
- Facilitated bi-weekly executive stakeholder meetings, presenting detailed automation progress reports; reduced project timelines by 15% and saved the company 150 hours per month
- Evaluated automation effectiveness through detailed audits, uncovering bottlenecks and optimizing processes to achieve a 30% reduction in processing time and a $250k annual cost saving
- Spearheaded the automation initiative across business and IT departments, reducing manual processing time by 40% and increasing overall operational efficiency by 30 hours per week
Head of Robotics and Technical R&D – AVP
MassMutual
11.2017 - 06.2019
- Orchestrated a multi-project enterprise automation initiative supporting a $50M portfolio; managed 3 managers and 60+ staff, including architects, designers, developers, and testers, to enhance operational efficiency by 40%
- Engineered robust solutions connecting business goals with IT strategies, resulting in a 25% improvement in user satisfaction and a 15% rise in company revenue
- Collaborated with executive leaders to create strategic Robotics roadmap that aligned to business and technology vision
- Spearheaded enterprise Robotics adoption by aligning IT and business stakeholders, delivering $3M in annual operational efficiencies via automation and process optimization
- Led cross-functional RPA initiative across five teams, achieving a 30% boost in automation efficiency by deploying 20+ custom bots, reducing manual tasks by 40%
- Elevated vendor performance metrics by 40% via strict oversight and termination protocols, effectively curtailing compliance issues by 50% and enhancing service reliability
- Executed strategic financial oversight for $15M in projects, optimizing budgeting and forecasting processes, and reducing financial discrepancies by 18% through rigorous variance analysis
- Teamed up with IT leaders to refine support procedures; slashed incident resolution time by 50% and improved customer satisfaction scores by 20%, establishing a robust service framework
Delivery Manager – Director
MassMutual
11.2013 - 11.2017
- Coordinated efforts of IT designers and developers to launch innovative administration platforms and a new calculation engine, enhancing software deployment efficiency by 50% and cutting error rates by 35%
- Strategized and launched a forward-looking technology roadmap, synchronizing with business objectives and optimizing tech expenditure; boosted overall system efficiency by 22% and cut costs by 10%
- Responsible for setting daily activities including direction, priorities and expectations
- Led a project team of 10 engineers to design and implement a web portal integrating Java, HTML frontend, and Mainframe backend, resulting in a 30% increase in user satisfaction and 20% reduction in system unavailability
- Coordinated and prioritized daily tasks for a team of 10, ensuring alignment with company goals, which improved project turnaround times by 18% and enhanced team productivity by 22%
- Enhanced team productivity by reallocating resources and designing comprehensive training programs; improved project on-time delivery from 60% to 90%, leading to increased client satisfaction and repeat business
Delivery Manager – Director
MassMutual
03.2011 - 11.2013
- Orchestrated efforts of 60+ IT professionals, refining 14 existing applications and implementing a new CRM system; contributed to a 4x market share growth, elevating customer satisfaction scores by 30%
- Leveraged CMMI methodology to streamline software development, leading to a 50% reduction in re-work and increasing project completion efficiency by 20%
- Redesign and implementation of a .NET web portal in collaboration with IT, speeding up transaction processing by 45% and increasing monthly revenue by 30%
- Led staff development initiatives, providing targeted training that enhanced skill sets, increased job satisfaction by 40%, and reduced turnover rate by 12%
- Developed and executed performance management plans, resulting in a 22% improvement in overall team performance and exceeding quarterly targets by 18%
Senior Developer – Systems Consultant
MassMutual
05.2002 - 03.2011
- Formulated and deployed Informatica applications to load a comprehensive retirement data warehouse; utilized stored procedures and SQL, enhancing data processing efficiency by 45% and reducing ETL runtime by 30%
- Headed an 8-developer team to implement an Oracle Data Warehouse, creating detailed data marts, logical and physical models, performing data analysis and mapping, and Informatica ETL applications, accelerating data retrieval by 50%
- Architected and launched an advanced Java-based reporting system; optimized data retrieval by 45%, accommodating 200+ real-time reporting requests daily for diverse business unit
- Drove project activities and dependency management, delivering day-to-day guidance to the team, which increased project delivery speed by 18% and enhanced team performance by 22%
- Conducted in-depth root cause analysis for technology issues; resolved key challenges, reducing average resolution time by 40% and boosting service uptime by 35%, ensuring seamless user experience
- Devised and implemented meticulous task and testing strategies for a reporting system overhaul, achieving a 30% reduction in errors and expediting deployment by 20% through rigorous validation processes
Education
Bachelor of Science - Management Information Systems
Central Connecticut State University
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
Timeline
Application Development Senior Manager
Cigna
04.2020 - 02.2024
Head of Robotics and Technical R&D – AVP
MassMutual
11.2017 - 06.2019
Delivery Manager – Director
MassMutual
11.2013 - 11.2017
Delivery Manager – Director
MassMutual
03.2011 - 11.2013
Senior Developer – Systems Consultant
MassMutual
05.2002 - 03.2011
Bachelor of Science - Management Information Systems
Central Connecticut State University
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