Overview
Work History
Education
Skills
Leadership Experience
References
Timeline
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Eric T. Ryan Jr.

New Kensington,PA

Overview

6
6
years of professional experience

Work History

Shift Manager

GQT Movies
Tarentum, PA
06.2023 - Current
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
  • Assisted with opening and closing duties such as counting money in the register drawer and setting up theaters for showings.
  • Provided excellent customer service by addressing questions or concerns from guests promptly and politely.
  • Facilitated conflict resolution between customers and employees as needed.
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.

Lawn Worker

Independent
Lower Burrell, PA
06.2018 - 08.2022
  • Establish best practices related to professionalism in the lawn care industry, such as wearing appropriate dress, utilizing great customer service skills, and proper communication with clients
  • Operate different machines such as a spreader to aid in the distribution of fertilizer in lawns
  • Acquired an advanced understanding of lawn care, from chemical treatment and planning to the ability to identify weeds and grasses apart from other lawn plants
  • Collaborate with a team member to efficiently make use of time, manage daily plans, and complete all client lawns in a day’s time

Education

Bachelor of Arts - History

Slippery Rock University of Pennsylvania
Slippery Rock, PA
12.2023

Skills

  • Verbal and written communication
  • Punctual and reliable
  • Equipment troubleshooting
  • Process improvements
  • Employee training
  • Energetic and enthusiastic

Leadership Experience

Section Sergeant, Slippery Rock University Marching Pride, Slippery Rock, PA, 08/19, 01/24, Selected by the Band Director and staff to serve as the Section Sergeant for the Trumpet section., Taught required materials and performance expectations to the section by dedicating time during and after class to maintain a high standard of performance., Mediate conflicts and concerns within the sections and ensemble to create a positive learning environment., Performs successfully in all public shows, utilizing memorization of music and field steps, for an average of 15-20 times in the fall semester., Attend all rehearsals and shows for a total of 24-30 hours each week of the fall semester., Demonstrate tremendous pride for the band, the performances, and all other responsibilities as a member in the organization.

References

References available upon request.

Timeline

Shift Manager

GQT Movies
06.2023 - Current

Lawn Worker

Independent
06.2018 - 08.2022

Bachelor of Arts - History

Slippery Rock University of Pennsylvania
Eric T. Ryan Jr.