Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Tucker

Sandston,VA

Summary

Dependable production manager equipped for fast-paced
work and changing daily needs. Serves customers effectively
with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
bringing strengths in handling work independently and
solving routine problems without oversight. Offers expertise
in vinyl ,LVP, LVT and ability to quickly learn new processes.

Overview

24
24
years of professional experience

Work History

Production Manager

Rite Rug Flooring
01.2022 - Current
  • Established and updated production schedules to meet changing demands.
  • Reviewed individual employee performance to correct issues and enhance productivity.
  • Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
  • Coached and mentored employees to develop and enhance career skills.
  • Prevented and resolved customer issues regarding production through planning.
  • Connected with customers to provide assistance and collect feedback to optimize operations.
  • Filled out paperwork completely, efficiently and accurately.
  • Resolved issues quickly to maintain productivity goals.
  • Managed multiple projects concurrently, ensuring timely completion and meeting budget constraints.
  • Increased overall productivity by identifying bottlenecks in the production process and proposing effective solutions.
  • Oversaw quality control efforts, maintaining strict adherence to industry standards and regulatory requirements while achieving high levels of customer satisfaction.
  • Reviewed work for quality and compliance with company standards and design specifications.
  • Reduced material waste, leading to cost savings, by optimizing production planning and inventory management.
  • Created and oversaw production schedules and adjusted as needed to meet deadlines.
  • Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
  • Coordinated with other departments to align production with customer requirements.

Field Representative

Rite Rug Flooring
02.2020 - Current
  • Developed proposals, and set up service schedules to
    satisfy the needs of each customer.
  • Monitored the service delivery consistency and quality for each customer and quickly handled any issues.
  • Stayed up to date on the company's service offerings,
    policies and procedures to give each customer the best
    possible service.
  • Regularly visited new and existing customers to develop
    and strengthen business relationships.
  • Built relationships and trust with customers by providing
    clients with high-level professional service.
  • Maintained proper documentation and submitted for
    approval, including service tickets, work orders, , and expense reports.
  • Performed on-site installations, repairs, and maintenance tasks.
  • Supervised repair and installation activities and enforced compliance with quality standards.
  • Audited repairs to verify completeness and quality against company and safety requirements.
  • Prioritized work based on critical nature of customers'
    concerns and location groupings for maximum efficiency and service standards.
  • Analyzed customers' problems to diagnose faults and
    implement corrective measures.
    Successfully maintained up to 12 different properties ,keeping in daily contact with all superintendents ,
    installers , and warehouse to make sure each job was
    completed in a timely and satisfactory manner.
  • Established strong relationships with clients, fostering trust and loyalty for ongoing business growth.
  • Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
  • Assisted in training new team members, resulting in increased productivity and overall team performance.
  • Optimized route planning to minimize travel time while maximizing client visits, resulting in greater efficiency and cost savings.

Owner/Operator

Tucker Flooring LLC
02.2014 - 12.2021
  • Met with prospective clients to present company offerings, discuss products, and showcase service solutions.
  • Generated and provided estimates on project costs and
    completion timeline.
  • Selected ideal materials and layout to meet clients'
    expectations and needs.
  • Corrected unleveled subfloor and removed flooring
    portions with rotted wood.
  • Prepared surfaces for installation by removing old screws and bolts and thoroughly wiping for dust and debris.
  • Carefully checked the surface to be covered for any sagging
    or moisture issues.
  • Trimmed excess materials, tacked the edges and joined
    sections of covering material to form tight joints.
  • Stapled plywood or Masonite over floor to form smooth
    foundation.
  • Cut flooring material to fit around obstructions.
    Measured obstructions and cut flooring material to fit
    perfectly around each.
  • Removed dirt, debris and imperfections from the base
    surfaces to prevent anything showing through under the
    final covering.
  • Trained and supervised team of 7 in effective use of tools to reduce total installation time and material waste.
  • Installed metal treads across door openings and between different types of flooring to prevent edge separation.
  • Installed new materials with correct techniques to prevent warping.
  • Used correct adhesives for each material type to securely attach flooring material.
  • Measured, cut, and installed flooring material into
    residential, commercial, and government buildings.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Set pricing structures according to market analytics and emerging trends.
  • Employed and managed vendors by negotiating deliverables, cost and expected quality.
  • Executed performance reviews to encourage improved productivity for team members.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Oversaw project execution, phase progress, workmanship and team performance to drive on-time completion of deliverables.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Evaluated installed floor coverings for any defects and
    corrected problems before completing finishing work.

Lead Installation Mechanic

Carpets By Jerry Pope
10.2000 - 02.2014
  • Maintained work vehicle to enable safety and access to
    tools and equipment.
  • Cleaned up after service completion to boost customer
    satisfaction and leave job-site as found.
    Installed new materials with correct techniques to prevent warping.
  • Used correct adhesives for each material type to securely attach flooring material.
  • Evaluated installed floor coverings for any defects and
    corrected problems before completing finishing work.
  • Measured, cut, and installed flooring material into
    residential, commercial, and government buildings.
    Carefully checked the surface to be covered for any sagging or moisture issues.
  • Measured, marked and cut the foundation and covering
    materials based on the project blueprints and sketches.
  • Cut flooring material to fit around obstructions.
    Trimmed excess materials, tacked the edges and joined
    sections of covering material to form tight joints.
  • Measured obstructions and cut flooring material to fit
    perfectly around each.
  • Removed dirt, debris and imperfections from the base
    surfaces to prevent anything showing through under the
    final covering.
  • Completed scheduled appointments on time to drive quality service.

  • Filled out work orders, repair logs and maintenance plans to document work completed.

Education

High School Diploma -

Varina High School
Richmond, VA
06.2000

Skills

  • Route planning
  • Task prioritization
  • Organization
  • Creative thinking
  • Precision cutting
  • Flooring repair
  • Problem-solving
  • Production Oversight
  • Motivation
  • Staff Management
  • Production Scheduling
  • Dedication to product quality
  • Staff Scheduling
  • Materials Management
  • Root Cause Analysis
  • Customer Support
  • Project Management
  • Cost Reduction
  • Workflow Optimization
  • OSHA Compliance

Timeline

Production Manager

Rite Rug Flooring
01.2022 - Current

Field Representative

Rite Rug Flooring
02.2020 - Current

Owner/Operator

Tucker Flooring LLC
02.2014 - 12.2021

Lead Installation Mechanic

Carpets By Jerry Pope
10.2000 - 02.2014

High School Diploma -

Varina High School

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Eric Tucker