ERIC UPTMOR
Tampa,FL
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Insurance Customer Service Representative
United Heaalth
Oldsmar, Florida
01.2017 - 02.2020
- Managed customer accounts using United Health's internal software systems.
- Resolved customer complaints through effective communication and problem-solving skills.
- Collaborated with team members to improve customer service processes.
- Educated clients on available insurance products and services offered.
- Assisted customers with policy inquiries and coverage details.
- Processed claims and documented customer interactions accurately.
- Maintained up-to-date knowledge of insurance regulations and company policies.
- Assisted with customer inquiries, complaints, and requests for information regarding insurance policies.
- Advised customers on available coverage options that best fit their individual needs.
- Developed strong relationships with clients by providing exceptional customer service.
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Navigated computer system to look up customer information and update policies.
- Greeted customers and provided prompt, courteous service.
- Responded to queries, solved, or referred problems and followed up with clients to increase satisfaction.
- Conducted follow-up calls to ensure satisfactory resolution of customer issues.
- Verified accuracy of customer data entered into the system.
- Responded promptly to emails and phone calls from customers seeking assistance.
- Asked probing questions and offered solutions to resolve customer issues.
- Fostered strong relationships with current and prospective clients to maintain client retention.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
- Ensured compliance with company guidelines and regulatory standards when dealing with customers' accounts or policies.
- Maintained accurate records of customer interactions and transactions.
- Investigated discrepancies between actual charges and expected premiums.
- Assisted with resolving complex claims or billing disputes in a timely manner.
- Built trusted partnerships through open and interactive communication to earn positive customer feedback.
- Utilized CRM software to document customer interactions, feedback, and resolutions.
- Implemented strategies to cross-sell and upsell insurance products, enhancing customer value.
- Identified opportunities for process improvements based on customer feedback.
- Participated in team meetings and contributed to team goals and objectives.
- Addressed and escalated complex customer issues to management, when necessary.
- Conducted customer satisfaction surveys to identify areas for service improvement.
- Facilitated communication between customers and third-party service providers.
- Prepared and reviewed insurance-claim forms and related documents for completeness.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Collaborated with fellow team members to manage large volume of claims.
Security Officer
BayCare Medical Group
Clearwater, Florida
10.2014 - 01.2017
- Monitored premises to ensure safety and security of patients and staff.
- Conducted routine inspections of buildings and grounds for potential hazards.
- Responded promptly to incidents, providing assistance as needed.
- Collaborated with medical staff to maintain a safe environment for all.
- Assisted in training new security personnel on protocols and procedures.
- Managed access control, verifying identification of visitors and staff.
- Documented security-related incidents in detailed reports for review.
- Enforced hospital policies regarding safety, confidentiality, and conduct standards.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Maintained accurate logs of all security related activities.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Guarded restricted areas to prevent unauthorized entry.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Education
General Studies
Eastern Illinois University
Charleston, ILSkills
Retired UH-60 BlackHawk helicopter pilot in Indiana Army Aviation National Guard Military tour from 1987 - 2014 as an Army Aviator
Certification
Helicopter Rotary Wing IFR & VFR license.
Affiliations
- Currently Retired
Timeline
Insurance Customer Service Representative
United Heaalth
01.2017 - 02.2020
Security Officer
BayCare Medical Group
10.2014 - 01.2017
General Studies
Eastern Illinois University
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