Eric Urena
San Antonio,TX
Summary
Determined and experienced customer service team member with proven ability to work effectively in a fast-paced environment, process payment, deliveries, complete orders, and operational procedures, with solid attention to detail.
Overview
10
10
years of professional experience
Work History
Range Safety Officer
Mission Ridge Range & Academy
San Antonio, TX
11.2021 - 06.2022
- Assist shooters with stoppages, malfunctions, and other issues or questions on the range.
- Conduct customer firearms checks and brief members/guests on range rules, commands, and etiquette.
- Enforce range rules and remove users for repeat or critical violations.
- Conduct range opening and closing inspections and procedures.
- Ensure strict adherence to Standard Operating Procedures (SOPs) at all times.
- Complete all necessary reports for any issues, discrepancies, or emergencies on their range.
Infantryman
U.S. Army
Fort Riley North, KS
02.2015 - 10.2018
- Serve as a team leader of up to six individuals performing infantry activity weapons or heavy anti-infantry crew served weapons, either vehicle or dismounted, in support of offensive and defensive combat operations.
- Collect all the tactical information from the team and pass it up through the chain of command; responsible for the soldiers' health, welfare, and morale.
- Train teams in emergency preparation in tactical planning, equipment maintenance, and weapon use.
- Perform team leader situational training exercises and infantry dismounted battle drills.
Cashier
Target
San Antonio, Texas
11.2014 - 01.2015
- Operate cash register for cash, check and credit card transactions with excellent accuracy.
- Help customers complete purchases, locate items and join reward programs.
- Restock and organize merchandise in front lanes.
- Collect and authorize payments of guests.
- Reconcile cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Use the POS system to enter orders, process payments, and issue receipts.
- Work flexible schedules and extra shifts to meet business needs.
Parts and Service Lube Technician
Jiffy Lube
Lakewood, WA
06.2014 - 10.2014
- Change oil and filters in customer vehicles and safely dispose of used oil in approved receptacles.
- Assist other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Keep shop areas neat, clean, and free of safety hazards.
- Lubricate, protect, and cool the engine, and top off fluids in vehicle engines.
- Install wiper blades and headlamps, and confirm items' functionality to promote safe vehicle operation.
- Recommend automotive services and repairs to promote good vehicle operation and enhance road safety.
- Conduct safety checks for leaks to repair damage to the undercarriage of vehicles.
- Mount and balance tires to promote even wear and decrease on-the-road safety hazards.
- Remove trip hazards and other obstacles to maintain a safe vehicle service work environment.
- Clean automotive service bays and remove debris to promote an organized work environment.
Delivery Driver
Bruceski's
DuPont, WA
02.2012 - 11.2012
- Complete on-time deliveries by choosing the best and most efficient routes.
- Meet rush deliveries on tight timetables to satisfy customer needs.
- Deliver packages to customer doorsteps and business offices.
- Determine the quickest and safest routes for delivery by using effective planning and organizational skills.
- Keep detailed records of deliveries and money received from customers.
Education
High School Diploma -
Lakes High School
Lakewood, WA06.2014
Skills
- Customer Relations
- Service-Orientation
- Team Collaboration
- Adaptive Learner
- Emergency Preparedness
- Safety Guidelines
Timeline
Range Safety Officer
Mission Ridge Range & Academy
11.2021 - 06.2022
Infantryman
U.S. Army
02.2015 - 10.2018
Cashier
Target
11.2014 - 01.2015
Parts and Service Lube Technician
Jiffy Lube
06.2014 - 10.2014
Delivery Driver
Bruceski's
02.2012 - 11.2012
High School Diploma -
Lakes High School
Similar Profiles
Dominic MuddDominic Mudd
Range Safety Officer at Mission Ridge Range & AcademyRange Safety Officer at Mission Ridge Range & Academy
Pedro RochaPedro Rocha
Retail Sales Associate at MISSION RIDGE SHOOTING RANGE & ACADEMYRetail Sales Associate at MISSION RIDGE SHOOTING RANGE & ACADEMY
Nicholas NelsonNicholas Nelson
Range Safety Officer, Firearms Instructor at Mission Ridge Range And AcademyRange Safety Officer, Firearms Instructor at Mission Ridge Range And Academy
Yvonne JacksonYvonne Jackson
Certified Nursing Assistant at Ignite Medical ResortCertified Nursing Assistant at Ignite Medical Resort
Ryun TaylorRyun Taylor
Cook at Blue Skies of Texas WestCook at Blue Skies of Texas West