Eric Vaca
Houston,TX
Overview
5
5
years of professional experience
Work History
Assistant Manager
Oreilly Auto Parts
03.2022 - Current
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Cultivated strong relationships with vendors to maintain and improve levels of customer service.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responsible for preparing cash registers for coworkers, and counting our store safe.
- Maintained up-to-date knowledge of product and service changes.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Answered constant flow of customer calls with minimal wait times.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Counted money in drawers at beginning and end of each shift.
Fulfillment/Customer Service desk/cashier
Lowe’s Home Improvement
06.2021 - 03.2022
- As A Fulfillment employee in Lowes my task is to ensure that our customers orders are "picked", labeled, and placed in the appropriate location that best suits our customers needs all in a timely manner.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Operated cash register to record transactions accurately and efficiently.
- Worked with floor team and managers to meet wide range of customer needs.
Supermarket/Barri Financial Group
El Ahorro Supermarket
11.2018 - 04.2019
- Must use customer service to assist customers with wire transfers, cashing checks, and paying home bills
- Multitasking is a big part of the job, dealing with customers' problems trying to figure out the best solution and taking calls all while helping all in a proper amount of time.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Redeemed coupons to discount purchases.
- Processed customer orders and accurately handled payment transactions.
- Maintained accurate records of customer transactions for reporting purposes.
Education
High School Diploma -
Stephen F. Austin Highschool
Dumble, Houston, TX06.2018
Skills
- Bilingual
- Fast learner
- Flexible
- Computer knowledge
- Great Communication
- Customer Relations
- Shift Coverage
- Money Handling
Timeline
Assistant Manager
Oreilly Auto Parts
03.2022 - Current
Fulfillment/Customer Service desk/cashier
Lowe’s Home Improvement
06.2021 - 03.2022
Supermarket/Barri Financial Group
El Ahorro Supermarket
11.2018 - 04.2019
High School Diploma -
Stephen F. Austin Highschool
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