Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Eric Valdes

RANDOLPH

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

21
21
years of professional experience

Work History

Office Manager

Mangone Law Firm
06.2024 - Current
  • Coached employees through day-to-day work and complex problems.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed procedures to establish accurate and organized Scanning, uploading & saving processes.
  • Created, prepared, and delivered reports to upper management regarding office central key performance indicators
  • Defined clear targets and objectives and communicated to other team members.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Developed detailed plans based on broad guidance and direction.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Office Manager

Gold, Albanese & Barletti, LLC
05.2022 - 06.2024
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Sourced vendors for special project needs and negotiated contracts.
  • Updated reports, managed accounts and generated reports for company database.
  • Coordinated and aligned corporate and office schedules and disseminated important work information to employees.
  • Delivered performance reviews, recommending additional training or advancements.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
  • Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed standard operating procedures for all administrative employees.

Office Manager/Calendar Manager/File Clerk

L'Abbate Balkan, Colavita & Contini
09.2012 - 06.2022
  • Keeping/Creation of all Filing and Records
  • Maintaining Files with up-to-date documents/scanning of the NJINY Office, both physical and digital copies
  • Maintaining Vendor relations, ensure Cost Effectiveness of NJ office
  • Working within the Citrix System, Accutrac system, Aderant Total office and the
  • NJINY Supreme Court E-filing system and E-Courts Systems
  • Updating and maintaining Calendars for all attorneys/partners/paralegals in firm
  • Organizing court reporters, translators, deposition location for appearances for
  • NJINY, including coordinating with opposing firms, courts, vendors and clientele
  • Secretarial work and document production/creation as well as Creation of
  • Correspondence working within all Microsoft and Adobe formats
  • Maintaining mailroom equipment/operations, operated and stocked postage machine, invoicing, typing, filing, scanning, faxing, and copying
  • Maintaining Filing shelf organization and filing bins
  • Complying with all Confidential and Privileged information protocols
  • Complying/Maintaining of NJ Labor Laws & Posters
  • Complying/Enforcing of Covid Protocols in the NJ office
  • Training of new calendar clerks, streamlining of Calendar Protocols
  • Integral part of office services teams for entire firm.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Ramp Agent

Worldwide Flight Services
11.2011 - 01.2012
  • Complying with all the Station policies and safety procedures of Worldwide Flight
  • Services, Responsible for the prompt, careful and courteous handling of customer baggage, and airfreight
  • Supervising the servicing of the aircraft as needed for aircraft lavatories and managing supply of portable water, de-icing, window wash and commissary items
  • Helping in ramp set-up and storage of baggage and equipment
  • Monitoring safety of the customers while boarding and deplaning
  • SIDA License

Adjuster's Assistant

A. Carde Public Adjusters
05.2011 - 09.2011
  • Developed team communications and information for meetings.
  • Conducted research, gathered information from multiple sources and presented results.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Mailroom Clerk/Office Services

NJIIUA
09.2004 - 07.2010
  • Opening, sorting and distributing mail accordingly, handle UPS, Fed-Ex, and other carrier packages internally, delivery of interoffice parcels, preparation of outgoing mail for pick up, managing postage funds/machine
  • Processing of daily mail including stamping and stuffing letters for both domestic and international distribution
  • Integral Part of Digitizing the file system
  • Maintained mailroom equipment, ordered and stocked supplies, Maintaining Vendor relationships and up to date records of all orders, operated and stocked postage machine, invoicing, typing, filed, faxed and copying
  • Interface daily with internal partners and staff in office and operations
  • Some lifting involved, Physical activities and installation of equipment

Education

Highschool -

North Arlington Highschool
06.2003

Skills

  • Team supervision

  • Payroll and budgeting

  • Vendor engagement

  • Staff hiring

  • Senior leadership support

  • Relationship building

  • Conflict management

  • Customer relations

  • Human resources

  • Spanish - Fluent

  • English - Fluent

  • Policy development

  • Office management

  • Organizational skills

Languages

English
Spanish

Timeline

Office Manager

Mangone Law Firm
06.2024 - Current

Office Manager

Gold, Albanese & Barletti, LLC
05.2022 - 06.2024

Office Manager/Calendar Manager/File Clerk

L'Abbate Balkan, Colavita & Contini
09.2012 - 06.2022

Ramp Agent

Worldwide Flight Services
11.2011 - 01.2012

Adjuster's Assistant

A. Carde Public Adjusters
05.2011 - 09.2011

Mailroom Clerk/Office Services

NJIIUA
09.2004 - 07.2010

Highschool -

North Arlington Highschool

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