Eric Valenzuela
Georgetown,TX
Summary
Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in retail environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker eager to secure an entry-level Security Analyst position. Ready to help the team achieve company goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Perishable Rep
H-E-B
12.2020 - Current
- Rotated perishable merchandise to facilitate quick product searches.
- Aided in loss prevention efforts through diligent monitoring of expiration dates and prompt removal of expired products from shelves.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
- Reduced shrinkage levels by maintaining proper inventory control measures and adhering to FIFO principles.
- Actively participated in inventory audits that ensured accurate stock levels within the perishables department were maintained consistently throughout the year.
- Mentored new hires, sharing best practices and tips for success in managing perishable goods effectively within a fast-paced retail environment.
- Boosted sales through strategic merchandising and attractive displays of perishable products.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Worked flexible schedule and extra shifts to meet business needs.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Trained, coached, and mentored new sales associates for maximum performance.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Collaborated with store management to develop promotions and marketing initiatives that boosted overall sales.
- Contributed to event marketing, sales and brand promotion.
- Led team meetings to share best practices, set targets, and motivate staff members towards achieving goals.
- Helped Grand Open new Stores in different cities.
Assistant Manager
Dollar General
10.2019 - 12.2020
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Monitored security to protect employees, customers and property.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
Google Cybersecurity Professional Certificate - Cyber Security
Google
Online02.2024
High School Diploma -
Georgetown High School
Georgetown, TX05.2019
Skills
- Merchandise Receiving and Handling
- Honest and Dependable
- Teamwork and Collaboration
- Building Customer Loyalty
- Multitasking Abilities
- Programming languages - Python and SQL
- Linux Command-Line
- Frameworks and controls - NIST CSF and CIA Triad
- SIEM tools
- Packets Sniffers
- Written and verbal communication skills
- Working in face-paced environment and meeting deadlines under pressure
Certification
- Cybersecurity, Google, 6 Months
Timeline
Perishable Rep
H-E-B
12.2020 - Current
Assistant Manager
Dollar General
10.2019 - 12.2020
Google Cybersecurity Professional Certificate - Cyber Security
Google
High School Diploma -
Georgetown High School
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