Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Van Diggelen

Alameda,CA

Summary

Successful at multi-tasking, balancing customer needs and making new sales. Builds loyalty and long-term relationships with customers while consistently reaching sales targets.

Offering strong background in communication and customer service, keen to learn and develop within automotive service industry. Brings ability to quickly grasp automotive repair processes and service protocols. Ready to use and develop organization and problem-solving skills in a Service Advisor role.

Overview

22
22
years of professional experience

Work History

Service Advisor

Big Discount Tire Pros
01.2025 - 08.2025
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.

Inside Sales Representative

PCC Representatives
01.2012 - 01.2025
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Enhanced customer retention by offering tailored solutions to address unique needs and challenges, resulting in increased loyalty and repeat business.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.

Tire Technician

Roger Krause Racing
03.2009 - 10.2011
  • Facilitated strong communication among team members, fostering a positive work environment that encouraged collaboration.
  • Enhanced safety standards by conducting thorough inspections of tires and related components.
  • Analyzed customer needs to recommend suitable tires for personalized requirements.
  • Serviced customer vehicles quickly and accurately to meet daily appointment schedules.
  • Verified vehicle safety by testing batteries, performing oil changes and inspecting fluid levels.
  • Replaced and repaired tires using best practices for safe vehicle maintenance.

Automotive Technician

Corporate Motors
03.2003 - 02.2006
  • Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Mitigated potential warranty claims through close inspections of newly serviced vehicles prior to their return to customers.

Education

High School Diploma -

Encinal High School
Alameda, CA
06-1990

Skills

  • Customer service
  • Customer relationship building
  • Attention to detail
  • Organized and efficient

Timeline

Service Advisor

Big Discount Tire Pros
01.2025 - 08.2025

Inside Sales Representative

PCC Representatives
01.2012 - 01.2025

Tire Technician

Roger Krause Racing
03.2009 - 10.2011

Automotive Technician

Corporate Motors
03.2003 - 02.2006

High School Diploma -

Encinal High School

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