Eric Vaughan
Upper Marlboro,MD
Summary
Dynamic Dispatch Supervisor with a proven track record at First Fleet Inc., excelling in route planning and employee training. Recognized for enhancing operational efficiency and customer satisfaction through effective communication and strategic scheduling. Adept at utilizing Microsoft and TMW to streamline processes and mentor teams for optimal performance.
Diligent Operation Manager with proven ability to streamline dispatch operations and improve communication efficiency. Successfully managed team to ensure timely and accurate deliveries, enhancing overall customer satisfaction. Demonstrated strong organizational and leadership skills in high-pressure environments.
Professional logistics expert with strong focus on team collaboration and achieving results. Skilled in coordinating complex schedules, managing resources efficiently, and maintaining high operational standards. Known for reliability, adaptability, and effective communication in dynamic environments. Prepared to drive success and ensure smooth operations in fast-paced setting.
Overview
10
10
years of professional experience
Work History
Dispatch Supervisor
First Fleet Inc.
05.2023 - Current
- Supervised team of [Number] employees and provided training focused on maximizing overall performance.
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Streamlined dispatch operations by implementing efficient scheduling and routing strategies.
- Organized regular staff meetings for information sharing purposes, addressing any issues or concerns raised by team members promptly and professionally.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated closely with other departments within the organization to optimize workflow processes across teams.
- Ensured compliance with local, state, and federal regulations governing emergency response dispatch activities.
- Recruited highly qualified candidates, conducting interviews and providing onboarding support for new hires in the dispatch department.
- Reviewed standard operating procedures periodically, making recommendations for improvements based on industry best practices.
- Coordinated emergency responses, liaising with first responders and other agencies as required to ensure public safety.
- Improved customer satisfaction, maintaining timely communication with drivers and clients regarding updates or changes in delivery status.
- Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Reduced response times with effective allocation of resources and prioritization of tasks.
- Developed comprehensive performance reports for senior management, identifying areas for improvement and growth opportunities.
Store Lead
Walgreens
05.2023 - Current
- Implemented visual merchandising standards to create an appealing store environment, driving customer engagement and sales growth.
- Streamlined store operations for increased efficiency and productivity through effective delegation of tasks.
- Reduced inventory discrepancies by conducting regular audits and implementing improved tracking procedures.
- Led training sessions for new employees, fostering a supportive learning environment that facilitated rapid skill development.
- Mentored team members to develop their skills, resulting in multiple promotions within the company.
- Collaborated with management on strategic planning initiatives, contributing to overall store success.
- Maintained accurate financial records, including daily cash reconciliations and sales reports for management review.
- Optimized inventory management processes, reducing stock discrepancies and improving product availability for customers.
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Managed staff schedules, ensuring proper coverage during peak hours and minimizing overtime expenses.
- Championed continuous improvement initiatives that led to enhanced operational efficiency and an improved customer experience.
- Ensured compliance with company policies and procedures, leading to consistently high audit scores.
- Answered questions about store policies and addressed customer concerns.
- Conducted inventory analysis to determine optimal stock levels.
Operations Manager
VHS Freight Inc.
08.2015 - 04.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Education
Business Management
Prince George's Community College
Upper Marlboro, MDHigh School Diploma -
Central Sr. High School
Seat Pleasant MD05-1983
Skills
- Route Planning and Coordination
- Attendance documentation
- Tracking of man hours
- Employee training
- Mentoring and training
- Route planning
- Positive communication skills
- Proficiency in Microsoft, TMW
Languages
English
Full Professional
Timeline
Dispatch Supervisor
First Fleet Inc.
05.2023 - Current
Store Lead
Walgreens
05.2023 - Current
Operations Manager
VHS Freight Inc.
08.2015 - 04.2023
Business Management
Prince George's Community College
High School Diploma -
Central Sr. High School
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