Eric Vaughan
Palm Desert,CA
Summary
Hard working professional with experience leading and supervising security officers, including training, performance evaluations, and scheduling. Consistently worked in a team environment while motivating and coaching. Comprehensive knowledge of security protocols, procedures, and technologies used to maintain site security. As well as 20+ years of sales and management experience. Effectively used proven methods to drive sales solutions that exceeded expectations and generated strong margins.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Post Commander
Allied Universal
05.2024 - 03.2025
- Perform security patrols of community on foot or in vehicle; document detailed observations of unusual conditions that may create security concerns or safety hazards
- Assist HOA with de-escalation of situations involving homeowners; restrain combative individuals as necessary (within company and customer guidelines)
- Assist with evacuations during fires, medical emergencies, and natural disasters
- Call police or fire department in case of fire or presence of unauthorized persons
- Warn violators of rule infractions, such as loitering
- Permit authorized persons to enter property and monitor entrances and exits; ensure only authorized individuals enter and exit the community
- Investigate and prepare reports on accidents, incidents, and suspicious activities; maintain written logs as required
Regional Director
CISS Private Security
04.2021 - 05.2024
- Developed and implemented training programs for security officers, including new hire orientation and ongoing professional development.
- Lead a team of 100+ employees
- Trained security officers, building their technical skills and increasing their performance
- Assisted in guard card training classes
- Performed safety and emergency evacuations for client needs and incidents
- Managed security operations during critical events and high-traffic periods with 100,000+ attendees
Sales Representative
Worldmark by Wyndham
02.2018 - 03.2020
- Front to back Sales Representative
- Assisted Sales Representatives with closing tables
- Lead motivational huddles
- Closed new and existing owners
Team Manager
Westin Mission Hills
01.2015 - 01.2018
- Sold owners front to back on ownership upgrades
- Trained Sales Representatives on new and current sales tools
- Handled contracts with owners and non-owners
- Top sales performer for three years
Sales Manager
Marriott Vacation Club
01.2013 - 01.2015
- Closed sales for new and existing owners
- Handled morning huddles to provide motivation
- Directed the hiring, training, and performance evaluations of sales staff and oversaw their daily activities
- Number one sales manager three years in a row with an average of $7,500,000 volume per year and an average VPG of $4500
Sales Representative
Worldmark by Wyndham
01.2012 - 01.2013
- Launched new programs for Worldmark by Wyndham
- Front to back Sales Representative for owners and non-owners
- Assisted Sales Representatives with closing techniques
- Performed in room marketing and sales presentations
Team Leader
Marriott Vacation Club
01.2006 - 01.2012
- Recruited and trained new sales representatives
- Built rapport with clients by providing quality customer service and problem solving skills
- Closed tables for Sales Representatives on a blended line of owners and non-owners
- Provided ongoing training for all Sales Representatives
- Implemented new sales training programs for new and existing employees
- Number one sales manager five years in a row
Education
High School Diploma -
Palm Desert High School
Palm Desert, CA01-1992
Skills
- Leading teams
- Incident command
- CCTV monitoring
- Dispatching
Certification
- Guard Card | 6640193
- CPR Certification | C26883337
- HIS Adult First Aid Certification | C26883337
Timeline
Post Commander
Allied Universal
05.2024 - 03.2025
Regional Director
CISS Private Security
04.2021 - 05.2024
Sales Representative
Worldmark by Wyndham
02.2018 - 03.2020
Team Manager
Westin Mission Hills
01.2015 - 01.2018
Sales Manager
Marriott Vacation Club
01.2013 - 01.2015
Sales Representative
Worldmark by Wyndham
01.2012 - 01.2013
Team Leader
Marriott Vacation Club
01.2006 - 01.2012
High School Diploma -
Palm Desert High School
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