Eric Vega

Petaluma,CA

Summary

Highly motivated, dedicated, and skilled Restaurant Manager with a strong background in optimizing operations, leading teams, and delivering exceptional guest dining experiences. Seeking to apply my skills and expertise to drive the success of a dynamic establishment.

Overview

years of professional experience

Certification

Work History

Small Business Owner

Mr. Pickle's Sandwich Shop

10.2012 - Current

Successfully opened and established a high volume delicatessen serving the community for 10+ years.
Hired and Managed consistent teams of 16 staff members, providing training, leadership, and motivation to maintain high standards of service.
Provided elite customer service and resolved issues ensuring positive dining experiences.
Maintained strict daily, weekly, monthly, and yearly budget control resulting in consistent profitability and cost savings..
Evaluated daily sales reports and financial statements to manage cash flow and develop techniques to improve business. Statistical analysis and forecasting.
Managed vendor purchasing, sales, marketing, payroll, menu management, and human resources.
Advertised products and services with local organizations, social media and through traditional campaigns to target ideal consumers.
Maintained restaurant cleanliness, sanitation practices, and high score Health Department compliance.
Created friendly, positive, first-name basis relations with a multitude of diners ensuring customer retention and growth.

General Store Manager

Walgreen Company

10.1997 - 08.2012

Successfully managed 7 different store outlets resulting in appointment to the top district sales location
Earned recognition for operating a Top 5 profit location in the Western United States. 2011.
Monitored and analyzed business performance with daily walk throughs and KPI's to identify areas of improvement and made necessary adjustments.
Created store budget and reviewed performance regularly through daily sales reports and monthly operating statements to maintain targets.
Managed proper inventory control, product levels, store organization.
Upheld all cash and shrink control practices,
Store opening/closing procedures to ensure readiness for each business day.
Hired, trained, and mentored store employees successfully in a fast-paced environment through proactive communication and positive feedback.
Set effective store schedules within budget based on forecasted customer levels, individual employee knowledge, and service requirements.
Approved regular payroll submissions for employees.
Developed and executed visual merchandising.
Ensured that all company objectives were being met daily.

Education

1995 - Business Administration

San Francisco State University

San Francisco, CA

Skills

Exceptional Customer Service and Retention
Operations Management
Business Growth and Retention
Budget Creation and Financial Analysis

Staffing, Training and Development, Team Leading
Menu Development
Payroll Administration
Human Resources