Summary
Overview
Work History
Education
Skills
Timeline
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Eric Vereeke

Westminster,CA

Summary

Goal driven and fast learner that is furthering my career in the support, sales, and tech industry as well as the music industry.

Overview

15
15
years of professional experience

Work History

Studio Designer

Designers Axis
Los Angeles
06.2019 - 04.2024
  • Assisting customers with the use of a cloud based interior design software
  • Answer questions via email, online chat, and telephone calls to best address users needs
  • Use customer service skills to deescalate situations
  • Use problem solving and troubleshooting skills to discover software glitches and to correct errors within user's accounts
  • Utilizing time management skills to ensure all users are assisted in an effective manner.
  • Built and established the process for Professional Services which is selling additional training and products to our users
  • Regularly hired and trained new employees
  • Worked closely with the Development team to fix bugs and create new features
  • Worked with content enablement to write and update Knowledge Base articles
  • Helped launch our payment processor that we had our designers use to bill their clients

Financial Assistance Supervisor

Recording Radio and Film Connection
Los Angeles
01.2015 - 06.2019
  • Directed a team of employees to ensure monthly goals and quotas are met
  • Coordinated meetings between loan agencies and various school departments to meet applicant's needs
  • Educated staff and applicants on financial assistance options
  • Engaged in meetings with CEO to develop a more efficient financial assistance protocol
  • Guided financial assistance staff in problem solving to best address applicant needs
  • Provided ongoing training to current and new employees.

Assistant Manager

Port Sheldon Party Store
Holland, MI
01.2009 - 01.2015
  • Lead team of employees in daily store operations to provide excellent customer service
  • Assisted with inventory control, stocking products, preparing food and operating cash register
  • Collaborated with team members and vendors to ensure seamless service and an organized environment.

Education

High School Diploma -

West Ottawa High School

Recording Institute of Technology Certification in Audio Engineering & Post Production -

Musicians Institute

Skills

  • Knowledge of Hubspot, Zendesk, Salesforce, Jira, Microsoft, and Monday
  • Able to learn new software quickly and effectively
  • Ability to work well with a team or on my own
  • Accomplished Professional in Sales and Customer Support
  • Hiring and Training new employees

Timeline

Studio Designer

Designers Axis
06.2019 - 04.2024

Financial Assistance Supervisor

Recording Radio and Film Connection
01.2015 - 06.2019

Assistant Manager

Port Sheldon Party Store
01.2009 - 01.2015

High School Diploma -

West Ottawa High School

Recording Institute of Technology Certification in Audio Engineering & Post Production -

Musicians Institute

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Eric Vereeke