Summary
Overview
Work History
Education
Skills
Timeline
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Eric Vergara

321 SHUART AVE Syracuse ,NY

Summary

Versatile & Technically versed in assessing challenges, resolving problems and implementing plans to mitigate risk and technical obstacles. Bringing multiples years of experience and expertise in the are of customer service.

Overview

14
14
years of professional experience

Work History

Maintenance Technician

Southwest Airlines
03.2022 - 09.2024
  • Operated varied hand and power tools to complete repairs.
  • Troubleshot equipment breakdowns and performed preventive maintenance.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Quickly responded to internal service calls regarding malfunctioning equipment and completed repairs.
  • Executed tasks within time and budget constraints.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.

Maintenance Superintendent

NYCHA
03.2014 - 02.2022
  • Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
  • Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
  • Managed efficient teams of up to 80 employees.
  • Coordinated preventative maintenance schedules, verifying equipment safety and function.
  • Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
  • Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
  • Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
  • Provided guidance to management regarding project bids for onsite improvements.
  • Created and implemented maintenance program to optimize operational efficiency and reduce downtime.

Ramp Agent Supervisor

Delta Air Lines, Inc
02.2011 - 03.2014
  • Communicated closely with ground crew, flight crew, and tow person via headset radio to maintain loading and unloading safety and efficiency.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Reported equipment malfunctions to supervisor for immediate repair attention to avoid creating flight departure delays.
  • Coordinated with ramp agents to verify baggage was placed on correct outgoing flight.
  • Tracked flight schedules to promote on-time landings and avoid loading delays.
  • Completed cargo manifests and flight paperwork for proper luggage and flight tracking.
  • Supervised day-to-day operations of busy aircraft cargo handling facility.
  • Provided detailed training and safety protocol workshops to optimize performance and productivity of crew members.

Education

High School Diploma -

Richmond Hill High School
01.2011

Skills

  • Tool Management
  • Commercial Construction
  • Building Maintenance
  • Parts Replacement
  • Staffing Coordination
  • Quality Assurance
  • Schedule Coordination
  • Project Management
  • Service Delivery Optimization
  • Audit Support
  • Talent Development
  • Workflow Management

Timeline

Maintenance Technician

Southwest Airlines
03.2022 - 09.2024

Maintenance Superintendent

NYCHA
03.2014 - 02.2022

Ramp Agent Supervisor

Delta Air Lines, Inc
02.2011 - 03.2014

High School Diploma -

Richmond Hill High School

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Eric Vergara