Summary
Overview
Work History
Education
Languages
Timeline
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Eric Vidiaux

Louisville ,KY

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Results-driven Job Title offering proven history of achievement during Number-year career. Talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service and implementing scalable approaches. Driven Job Title with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in Type industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success. Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

5
5
years of professional experience

Work History

Costumer Service

Cricket Wireless
06.2024 - Current
  • Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
  • Maintained detailed records of client interactions, ensuring accurate documentation for future reference.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Explained online self-help options to customers to promote additional and after-hours support choices.
  • Developed working relationships with internal and external customers while assisting with account management duties.
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.

GMR Marketing

PNC Bank
01.2024 - 06.2024
  • Developed custom tools and scripts to automate routine tasks, freeing up valuable time for more in-depth analysis.
  • Optimized resource allocation by prioritizing tasks based on risk assessment factors such as threat level or target significance.
  • Spearheaded innovative projects aimed at streamlining processes, ultimately increasing overall productivity levels.
  • Conducted thorough assessments of adversary capabilities, incorporating historical context into current analyses.
  • Enhanced targeting accuracy by conducting in-depth research and analysis of complex data sets.
  • Participated in regular training exercises to stay current on industry trends and emerging threats in the global landscape.
  • Collaborated with cross-functional teams to develop a comprehensive understanding of target environments and potential threats.
  • Mentored junior analysts on best practices and methodologies, fostering a culture of continuous learning and growth.
  • Developed geospatial intelligence products to support real-time operations, enabling mission success.
  • Provided expert guidance during crisis situations, assisting decision-makers in navigating complex scenarios with confidence.
  • Streamlined workflows for improved efficiency within the team, implementing new software tools and technologies.
  • Leveraged advanced analytical techniques to identify patterns and trends within large datasets, leading to more accurate predictions about future events or behaviors.
  • Evaluated emerging technologies to determine potential applications within the field of targeting analysis.
  • Identified critical gaps in available information, utilizing open source intelligence resources to fill these voids as needed.
  • Produced high-quality reports and briefings for senior leadership, effectively communicating key findings and recommendations.
  • Contributed valuable insights during strategy development sessions through rigorous research efforts that informed decision-making processes regarding targets selection or engagement planning.
  • Liaised with intelligence community partners to ensure seamless coordination of efforts and improved data sharing capabilities.
  • Established strong working relationships with external partners to facilitate effective collaboration and knowledge sharing among different agencies or organizations involved in targeting missions.
  • Monitored schedules to verify project completion on schedule and within approved cost limitations.
  • Revised and reviewed material lists, drawings and specifications for compliance with contract codes and requirements.
  • Responded to inquiries from contractors and public regarding code violations and other issues with projects.
  • Used MicroStation and Software to draft detailed drawings and create engineer assessments.

Team Lead

UPS
05.2023 - 01.2024
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Reviewed, implemented and updated company records related to team activities for future reference.
  • Developed monthly and daily production output plans to deliver on customer service and financial metrics.
  • Explored new tools and technologies that enhanced the capabilities of the team members while enabling seamless collaboration across departments.
  • Developed and maintained effective relationships with key stakeholders to better understand their needs and expectations.
  • Created detailed project plans outlining goals, timelines, resources, and budgets to ensure alignment with company objectives.

Almacen Asociate

Almacen
01.2022 - 02.2023
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Analyzed customer data to identify trends and anticipate customer needs.
  • Utilized customer feedback to improve product offerings.
  • Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
  • Spearheaded process improvement initiatives that increased operational efficiency while maintaining high-quality output standards.
  • Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
  • Managed a diverse team of professionals, fostering an inclusive work environment that encouraged collaboration and innovation.
  • Championed a culture of continuous learning, fostering professional development opportunities for staff members to enhance their skills and knowledge.
  • Successfully negotiated contracts with vendors, securing favorable terms for the organization.
  • Assisted in recruiting top talent for various positions within the company, contributing to a high-performing workforce capable of meeting business goals effectively.
  • Implemented data-driven decision-making strategies, improving overall business performance.
  • Oversaw budget planning and allocation activities, optimizing financial resources to support organizational objectives efficiently.
  • Developed comprehensive marketing campaigns that effectively reached target audiences, driving brand awareness and increasing revenues.
  • Collaborated cross-functionally to develop new products, leading to an expanded product portfolio for the company.
  • Conducted comprehensive market research to identify emerging trends and opportunities for growth within the industry.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Developed strong rapport with customers and created positive impression of business.
  • Prioritized helping customers over completing other routine tasks in store.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Recommended complementary purchases to customers, increasing revenue.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Wrapped, boxed and weighed bakery department products.

Operations Excellence Manager

Excel Logistics
01.2020 - 01.2022
  • Provided training and mentorship to team members, fostering a culture of ongoing learning and development.
  • Oversaw inventory management processes, minimizing stockouts while reducing carrying costs.
  • Evaluated current systems and processes, recommending upgrades or enhancements as needed for optimal performance.
  • Championed innovation by encouraging creative problem-solving among team members in order to tackle complex operational challenges.
  • Increased employee engagement through effective communication strategies and transparent management practices.
  • Collaborated with stakeholders to identify opportunities for process enhancements, leading to improved customer satisfaction.
  • Spearheaded change management initiatives, guiding teams through organizational changes while minimizing disruption to daily operations.
  • Managed vendor relationships, negotiating contracts for cost savings without sacrificing quality or service levels.
  • Managed budgets and resources effectively, reducing operational costs while maintaining high-quality standards.
  • Established best practices for project management, ensuring timely completion of projects within scope and budget constraints.
  • Implemented Lean Six Sigma methodologies to reduce waste and increase efficiency within the organization.
  • Enhanced overall productivity by optimizing workflows and creating standardized procedures.
  • Conducted root cause analyses on operational issues, developing targeted solutions that addressed underlying problems instead of surface-level symptoms.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Education

Human Resources -

Cuba
Cuba, NM
07.2019

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Costumer Service

Cricket Wireless
06.2024 - Current

GMR Marketing

PNC Bank
01.2024 - 06.2024

Team Lead

UPS
05.2023 - 01.2024

Almacen Asociate

Almacen
01.2022 - 02.2023

Operations Excellence Manager

Excel Logistics
01.2020 - 01.2022

Human Resources -

Cuba

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Eric Vidiaux