Eric Villa
Atwater,CA
Summary
Proven track record at Better Built Truss, enhancing customer satisfaction and optimizing warehouse operations. Demonstrates a goal-oriented mindset with excelling in strategic planning and adaptability. Achieved significant improvements in order fulfillment accuracy and customer service, showcasing problem-solving abilities and a commitment to excellence.
Overview
1
1
year of professional experience
Work History
Warehouse/Yard Representative
Better Built Truss
05.2024 - 08.2024
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Yard/Warehouse Representative
Better Built Truss
05.2023 - 08.2023
- Enhanced order fulfillment accuracy through diligent picking, packing, and shipping procedures.
- Assisted in the development of standard operating procedures for consistent warehouse processes across all locations.
- Reduced material handling costs with the strategic implementation of automated equipment and efficient workspace layouts.
- Optimized space utilization by reorganizing storage areas based on product dimensions and turnover rates.
Education
Bachelor of Science - Operation Management
California State University, Stanislaus
Turlock, CA05-2026
Skills
- Goal-oriented mindset
- Proficiency in Excel
- Problem-solving abilities
- Adaptability
- Goal setting
- Strategic planning
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Warehouse/Yard Representative
Better Built Truss
05.2024 - 08.2024
Yard/Warehouse Representative
Better Built Truss
05.2023 - 08.2023
Bachelor of Science - Operation Management
California State University, Stanislaus
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