Sonia Garcia
Dallas,TX
Summary
Positive, upbeat individual with strong leadership qualities and excellent interpersonal skills. Thorough understanding of customer service principles and adept at managing conflict resolutions and enhancing team performance. Dedicated to driving customer satisfaction and fostering collaborative team environment.
Experienced with managing office operations and providing administrative support. Utilizes strong organizational and multitasking skills to ensure efficient workflow. Knowledge of communication and problem-solving techniques to enhance team productivity and office efficiency.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Team Lead & Specimen Processor
Mci Diagnostics Center
06.2023 - 05.2024
- Analyzed customer feedback data to determine areas of opportunity or needed improvements in services offered
- Provided training and guidance to customer service representatives on policies, procedures, and best practices
- Organized team meetings to discuss new initiatives or changes in policies and procedures
- Monitored customer interactions with the team to identify areas of improvement or opportunities for growth
- Responded quickly and professionally to any incoming emails from customers seeking assistance
- Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
- Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
- Enhanced laboratory efficiency by accurately processing and labeling specimen samples.
- Reduced errors in specimen data entry through meticulous attention to detail and thorough review processes.
Administration Assistant
Aquinai Home Health Care
01.2023 - 06.2023
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Recorded expenses and maintained accounting records.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Assisted in financial management tasks such as budgeting, expense reporting, invoice processing, and purchase order creation.
Medical Assistant
Star Pediatric Group
05.2022 - 01.2023
- Filed insurance claims forms in accordance with applicable regulations
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients
- Prepared laboratory specimens for analysis and organized lab results for review by the physician
- Collected samples from patients for laboratory testing purposes
- Administered injections, medications and treatments as directed by the physician
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner
Reception - Accesioner - Billing
MCI Diagnostics Center
12.2020 - 04.2022
- Reviewed patient data and researched to fill in missing insurance and physician information
- Communicated with team to place and receive orders, request services and deliver instructions
- Maintained confidentiality on all patient record data
- Processed specimens and prepared each for shipment to testing laboratories
- Unloaded, unpacked and routed incoming specimens by type to different staging areas for further processing
Medical Assistant
A&D Precision Inc
01.2020 - 12.2020
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs
- Educated patients about medications, procedures and physician's instructions
- Assessed, documented and monitored vital signs for patients within the outpatient setting
Title Specialist
Copart
09.2020 - 11.2020
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved
- Collected purchase funds and verified lienholder payoff before processing title
Education
Certification in Medical Assisting -
CCI Training Center
High School Diploma -
W.T White High School
12.2019
Skills
- Computer operation
- Computer skills
- Communication skills
- Bilingual
- Specimen collection processing
- Blood sampling
- Medical office experience
- Patient care
- Venipuncture
- Phlebotomy
- Vital Signs
- Laboratory Experience
- Triage
- Customer Service
- Team leadership
- Documentation and reporting
- Customer relationship management (CRM)
- Data analysis
- Office administration
Certification
- Certified Phlebotomy Technician
- BLS for Healthcare Providers
- OSHA Certified
Languages
Spanish
Full Professional
Timeline
Customer Service Team Lead & Specimen Processor
Mci Diagnostics Center
06.2023 - 05.2024
Administration Assistant
Aquinai Home Health Care
01.2023 - 06.2023
Medical Assistant
Star Pediatric Group
05.2022 - 01.2023
Reception - Accesioner - Billing
MCI Diagnostics Center
12.2020 - 04.2022
Title Specialist
Copart
09.2020 - 11.2020
Medical Assistant
A&D Precision Inc
01.2020 - 12.2020
Certification in Medical Assisting -
CCI Training Center
High School Diploma -
W.T White High School
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