Summary
Work History
Education
Skills
Timeline
Generic

Eric Villaflor

Houston,TX

Summary

Dynamic leader with proven expertise in retail operations and customer experience, honed at Kroger. Excelled in enhancing store performance through strategic merchandise displays and sales data analysis, achieving notable sales growth. Skilled in team building and leadership, fostering a culture of teamwork and excellence. Adept at problem-solving and relationship management, ensuring high levels of customer satisfaction and staff development.

Work History

Assistant Store Manager

Kroger
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Education

Retail Management -

San Jacinto College
Pasadena, TX

Pre-Med -

University of Houston
Houston, TX

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Store organization
  • Team building and leadership
  • Employee scheduling
  • Mentoring and coaching
  • Relationship building and management
  • Sales growth

Timeline

Assistant Store Manager

Kroger

Retail Management -

San Jacinto College

Pre-Med -

University of Houston
Eric Villaflor