ERIC VILLATORO
Washington,D.C.
Summary
Dynamic and results-oriented professional with over a decade of experience in property management, operations, and team leadership. Expertise in creating and executing strategic initiatives that enhance efficiency, productivity, and profitability. Demonstrated success in delivering complex projects on schedule and within budget, while prioritizing customer satisfaction. Excellent communication and interpersonal skills, enabling strong relationship-building with residents. Eager to take on a leadership position in a forward-thinking organization where I can leverage my skills and experience to contribute to business success
Overview
21
21
years of professional experience
Work History
Property Administrator
Akelius Real Estate Management LLC
07.2022 - Current
- Oversaw resident move-ins, move-outs, court filings, and eviction processes.
- Ensured timely and efficient collection of rent payments.
- Assisted residents with the documentation process for residential assistance programs (ERAP and STAYDC).
- Maintained an 87% rent collection rate for a portfolio of over 200 rental units by implementing effective rent collection processes and establishing clear expectations with tenants.
- Successfully collected delinquent accounts receivable from tenants in a timely manner.
- Coordinated with contractors for property repairs and renovations.
- Resolved disputes between landlords and tenants regarding payment issues and other matters.
- Responded promptly to emergency situations involving the property.
- Collaborated with legal counsel on eviction proceedings for delinquent tenants.
- Managed administrative projects using various software programs.
Assistant Community Manager
Jefferson Apartment Group
03.2020 - 05.2022
- Assisted the community manager in daily operations, including leasing and rent collection, maintenance requests, and resident communication
- Oversee resident move-in, move-out, court filing and evictions
- Responsible for ensuring that rent payments are collected in a timely and efficient manner
Leasing Professional
Jefferson Apartment Group
08.2014 - 03.2020
- Tracked leads using CRM software and followed up with interested parties.
- Execute new lease agreements and coordinate move-in processes
- Prepare all lease-related paperwork
- Plan and implement marketing strategies to generate traffic - Market Surveys, Local events
- Plan and participate in resident events
- Support APM with delinquent efforts and renewals
- Assisted prospective tenants in locating available rental units that met their criteria.
- Developed and maintained positive relationships with tenants, vendors, and contractors.
Leasing Professional
Bozzuto Group
01.2012 - 07.2014
- Conducted property tours for potential residents, highlighting key features
- Managed and maintained accurate resident and prospect databases
- Conducted credit and background checks on potential residents to ensure eligibility
- Conducted property tours for potential residents, highlighting key features and benefits of the property
- Processed applications from prospective tenants including conducting credit checks and verifying references.
- Resolved tenant complaints promptly and professionally in accordance with company policies and procedures.
Leasing Professional
Intersolutions
04.2010 - 01.2012
- Provided exceptional customer service to residents and prospects, resulting in high resident retention
- Prepare all lease-related paperwork
- Plan and implement marketing strategies to generate traffic - Market Surveys, Local events
- Plan and participate in resident events
Night Auditor
River Inn
08.2008 - 02.2010
- Conducted nightly audits of hotel financial transactions, ensuring accuracy and completeness
- Provided exceptional customer service to guests, resulting in positive feedback and increased guest satisfaction
- Prepared daily reports summarizing financial activities and reconciling accounts
- Assisted with other hotel operations as needed, including front desk duties and room assignments
Loan Officer
Total Home Mortgage LLC
06.2005 - 07.2008
- Conducted financial and credit analysis to determine loan eligibility and provide recommendations on loan products
- Developed and maintained strong relationships with referral sources, including real estate agents and financial advisors
- Provided exceptional customer service and resolved customer inquiries and concerns in a timely and professional manner
Sales Consultant
Darcar's 355 Toyota
05.2003 - 06.2007
- Achieve monthly sales targets and exceed customer satisfaction goals
- Collaborate with other team members to ensure a smooth sales process from start to finish
- Developed and implemented effective sales strategies to meet or exceed monthly sales targets
- Managed customer inquiries and complaints with professionalism and a positive attitude
- Provide exceptional customer service to potential and existing customers
Education
Associates of Business Management -
University of District of Columbia
Washington, D.C.01.2006
Cisco Certified Network Associate Program -
Prince George's Community College
Largo, MDSkills
- Leadership Skills
- Time Management
- Knowledgeable in management laws and regulations
- Critical Thinking
- Problem Solver
- Proficient in Microsoft Office
- Onesite
- Yardi7
- Blue moon
- Level One
- MRI
- Property Management Systems
- Mortgages and loans
- Leasing and sales
- Payment Collection
- Fair housing mandates
- Knowledge of leasing and market conditions
- Rent collection
- Microsoft Office expertise
Phone
202, 4862105
Timeline
Property Administrator
Akelius Real Estate Management LLC
07.2022 - Current
Assistant Community Manager
Jefferson Apartment Group
03.2020 - 05.2022
Leasing Professional
Jefferson Apartment Group
08.2014 - 03.2020
Leasing Professional
Bozzuto Group
01.2012 - 07.2014
Leasing Professional
Intersolutions
04.2010 - 01.2012
Night Auditor
River Inn
08.2008 - 02.2010
Loan Officer
Total Home Mortgage LLC
06.2005 - 07.2008
Sales Consultant
Darcar's 355 Toyota
05.2003 - 06.2007
Associates of Business Management -
University of District of Columbia
Cisco Certified Network Associate Program -
Prince George's Community College
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