Eric Wackershauser
Onalaska,United States
Summary
- Focused Audiovisual Technician with over 10 years of experience. Offering excellent organizational skills in audiovisual technology, set up and operation.
- Hardworking Information Systems Technician offering 10 years of success in hardware and software installation and configuration. Extensive experience with diverse applications, operating systems and platforms
- Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Owner/ Designer/ Builder
Hardwired Fishing
10.2015 - Current
- Successfully designed and built a line of custom power boxes designed to supply 12 volt power in a number of portable scenarios. Examples being: Ice Fishing, Kayak Fishing, Hunting, Camping and many other recreational uses.
- Successfully designed and developed a line of accessories to be used in conjunction with our power boxes.
- Organized and supported a team of fine individuals to test and market these products.
- Our team has manged to also create a social media presence in an effort to educate and provide solutions for current and prospect clients.
Renewable Energy Fabricator
APRS World
05.2023 - 12.2023
- Assisted with the successful construction of 11 Renewable Energy Power Stations as contracted by the US Military.
- Soley responsible for the interior installation including all hardware installation as well as electrical wiring and intelligence integration.
- Assisted in maintaining shop organization and cleanliness.
- Assisted with construction and electrical improvements of the facility.
Automation Programmer /Information Systems Tech
The Audio Video Pros
10.2014 - 05.2023
- Successfully advanced through all channels of the A/V industry from entry level installer to becoming Service Manager, IT Admin as well as Automation Programmer simultaneously.
- Determined layouts for wiring installations in building automation systems through correct interpretation of drawing, diagrams and code specifications.
- Supported business needs dependent on location, working with staff at all levels to produce targeted solutions.
- Created support documentation that enabled user community to extend skills, leverage system features, and find resolutions to questions without intervention from support team.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Used ticketing systems to manage and process support actions and requests.
- Designed, programmed and assisted with the successful implementation of automation systems in commercial and residential environments. Many systems in excess of $100,000 valuation.
- Project managed and assisted my team
Retail Wireless Consultant
US Celluar
06.2005 - 08.2013
- Activated both contract and pre-paid wireless phones for 250+ customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Tracked and recorded department inventory of products.
- Researched customer database to determine current plan and offer service options.
- Replenished, faced and organized merchandise on shelving.
- Assisted and supported training of new sales associates.
- Accepted and processed payments and purchases for new equipment using POS system.
Education
High School Diploma -
River Ridge High School
Patch Grove, WI05.2000
Skills
- IP Addressing and Subnetting
- Identify Needs
- VoIP Systems
- Install Hardware
- Cloud Management
- Remote Conferencing Support
- Performance Monitor
- Update Configurations
- Router Installation and Optimization
- Set Up Applications
- Computer Maintenance
- System Diagnostics
- Network Administration
- Technical Support and Assistance
- Client Relationships
Accomplishments
- Built many custom drivers for 3rd party integration between devices (serial, IR, IP)
- Program lighting systems, security and surveillance systems as well as VOIP systems
- Successfully managed well over 100 commercial and residential networks that supported the A/V systems that we installed.
- Integration of solar monitoring systems to work with commercial and residential automation systems.
Certification
- Control4 Level 2 Certified Tech and Programmer (8 yrs)
- Control4 Level 2 Lighting Tech and Programmer (8 yrs)
- Elan Level 1 Certified Tech and Programmer (8 yrs)
- Q-sys Level 1 Certified Tech and Programmer (2 yrs)
Timeline
Renewable Energy Fabricator
APRS World
05.2023 - 12.2023
Owner/ Designer/ Builder
Hardwired Fishing
10.2015 - Current
Automation Programmer /Information Systems Tech
The Audio Video Pros
10.2014 - 05.2023
Retail Wireless Consultant
US Celluar
06.2005 - 08.2013
High School Diploma -
River Ridge High School
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