Summary
Overview
Work History
Education
Skills
Timeline
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Eric Waddell

Baltimore,MD

Summary

Multi-faceted Case Manager dedicated to helping clients identify needs and coordinate care within multi-disciplinary teams. Committed to maintaining open communications with staff members and superiors in ongoing effort to increase collaboration and eliminate operational gaps. Applies advanced understanding of community referrals and delivers relevant support.

Overview

23
23
years of professional experience

Work History

Travel Consultant

InteleTravel
Baltimore, MD
01.2023 - Current
  • Provided customers with detailed information about travel destinations and packages.
  • Developed customized travel plans to meet customer needs and preferences.
  • Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
  • Assisted customers in making changes to existing itineraries or canceling trips.
  • Resolved any issues related to travel plans and services.
  • Responded promptly to customer inquiries via phone, email or in-person contact.
  • Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
  • Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
  • Processed payments from customers using a variety of methods such as credit cards, cash or checks.
  • Monitored competitors' prices and offerings to maintain competitive edge in the market.
  • Advised clients on foreign currency exchange rate fluctuations when booking international trips.
  • Provided support during pre-trip preparations such as visa applications.
  • Searched and confirmed travel reservations for customers.
  • Reserved hotel rooms for business travelers based on individual preferences, schedules, and budgets.
  • Helped clients achieve lowest fairs fares and minimize risks of penalties.

Music Consultant

One Sound Foundation
Baltimore, Maryland
04.2012 - Current
  • Directed rehearsals to achieve tonal and harmonic balance.
  • Met with composers to discuss interpretations of work.
  • Positioned group members to obtain balance among instrumental or vocal sections.
  • Guided 5 musicians during rehearsals, performances and recording sessions.
  • Chose and prepared pieces for holidays and special event performances at Italy, Brazil, Africa,Switzerland and Germany
  • Prepared invoices, reports, memos, letters, financial statements and other documents to maintain organized filing system.
  • Reached out to record labels and distributors to get fresh music.

Contact Tracer

Baltimore City Health Department
Baltimore, MD
05.2021 - 06.2022
  • Completed data entry to facilitate case interview and elicited close contacts into designated system immediately after obtaining.
  • Followed set protocol for contacting assigned newly diagnosed COVID-19 case patients and documented contact attempts and timeframes.
  • Explained importance of contact tracing to prevent disease transmission and keep communities healthy.
  • Leveraged scripted template to guide interview process, ask required questions and conduct interactions with professionalism and empathy.
  • Furnished case patients with contact information outlined in Maryland protocol for local health department to support contact tracing.
  • Maintained contact with supervisor and assigned Maryland officials to receive assignments and meet health department needs.
  • Answered calls and interacted with community members to provide information on advocacy services.
  • Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Psychiatric Rehabilitation Counselor

Harbor City Unlimited University of Maryland
Baltimore Maryland, MD
08.2001 - 06.2013
  • Performed assessments to determine individual limitations and strengths.
  • Managed load of multiple cases on consistent basis.
  • Documented and filed patient health reports and charts.
  • Prepared patients for self-management and decision-making responsibilities.
  • Established long and short-term goals for therapeutic services to encourage patient progress.
  • Connected individuals with relevant community resources and coordinated referrals.
  • Assisted clients with enhancing skills in areas such as job searching, interviewing and business and personal etiquette.
  • Helped individuals address disabilities and put together career plans.
  • Collaborated with various healthcare professionals to plan rehabilitation programs.
  • Monitored and assisted both occupational and physical therapists during treatments.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.

Education

High School Diploma -

Carver Vocational Technical School
Baltimore, Maryland
06.1992

Skills

  • Health coaching
  • HIPAA guidelines
  • Friendly, positive attitude
  • Multitasking
  • Decision-making
  • Active listening
  • Organizational skills
  • Organization
  • Team building
  • Resource advocacy

Timeline

Travel Consultant

InteleTravel
01.2023 - Current

Contact Tracer

Baltimore City Health Department
05.2021 - 06.2022

Music Consultant

One Sound Foundation
04.2012 - Current

Psychiatric Rehabilitation Counselor

Harbor City Unlimited University of Maryland
08.2001 - 06.2013

High School Diploma -

Carver Vocational Technical School

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Eric Waddell