Summary
Overview
Work History
Skills
Referrals
Certification
Timeline
Generic

ERIC WAGENER

TX

Summary

Experienced professional with a strong track record in successfully managing F&B environments. Highly skilled in fostering team collaboration and driving results through effective leadership and adaptability. Demonstrated expertise in inventory management, customer service, and staff development. Recognized for reliability and flexibility in meeting shifting demands and achieving team goals.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Events/Floor Manager

Present Tense Hospitality
11.2023 - Current
  • Managed store inventory and stock levels to maintain availability of products.
  • Managed teams to maintain smooth-running operations of restaurants.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Organized teams and worked events such ACL and Georgetown Country Music Festival.

Floor Manager

Sammies Italian/Favorite Pizza
04.2021 - 10.2023
  • These restaurants are ran as one property
  • I opened Sammies as a Floor Manager then moved to GM Favorite once it was ready to open
  • Duties included hiring, training, coaching, scheduling, daily operations including opening and/or closing, weekly orders, food prep, making pizzas, taking orders, and handling service issues
  • This job was a mix of FOH and BOH

General Manager

Vue Rooftop
10.2017 - 05.2019
  • I was responsible for a staff of around 35 people including hiring, coaching, scheduling, and training
  • On top of running the FOH staff I was also responsible for ordering for the FOH and the bar
  • I also worked with my Bar Manager to do monthly drink specials and drink menus for special events such as Iowa Hawkeyes sporting events
  • I also organized and ran events such as weekly bands, whiskey classes, and wine tastings

Bar Manager / General Manager

Northside Bistro
03.2014 - 10.2017
  • Opened as the Bar Manager and also took over GM duties on top of Bar Manager when the opening GM left
  • Behind the bar I focused on classic cocktails and house originals
  • I did everything in-house making all the syrups and shrubs and juicing fresh citrus daily
  • On the GM side I hired, reprimanded, trained, and motivated FOH staff
  • I also did the weekly FOH scheduling and all of the ordering for the bar and FOH
  • I was responsible to open and lock up nightly

Skills

  • Thrive in stressful, fast paced environments
  • Excellent time management
  • Excellent communication skills both written and verbal
  • P&L Management and Budgeting
  • Building, leading, and motivating teams to achieve goals
  • Organizing and advertising events
  • Guest retention
  • Proven as a responsible, dependable, and forward thinking employee

Referrals

  • Sam Zurawski, Present Tense, (260)415-4178
  • Jerry McCarney, MML Manager, (310)890-1481
  • Michael Wilson, F&B Director, VUE, (319)743-5597
  • Christa Daves, Northside Bistro Manager, (319)530-9076

Certification

  • TABC Certified
  • Hold a Manager Food Handler Certificate

Timeline

Events/Floor Manager

Present Tense Hospitality
11.2023 - Current

Floor Manager

Sammies Italian/Favorite Pizza
04.2021 - 10.2023

General Manager

Vue Rooftop
10.2017 - 05.2019

Bar Manager / General Manager

Northside Bistro
03.2014 - 10.2017

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ERIC WAGENER