Microsoft Office 365
Eric Waitkus
Information Technology/Security
Dixon,Missouri
Summary
Diligent Assistant Security Director supporting comprehensive security systems and procedures for property, buildings and equipment. Supervises, directs and develops talented security personnel. Exercises knowledge of security principles and employs practices and techniques to establish and maintain facility safety and security. Director of Security with 4.7 years of experience managing investigations, personnel matters and sensitive information and intelligence. Leads, maintains and improves operations and functions of security department while effectively managing crises in fast-paced environment. Thorough knowledge of advanced security systems, computerized access control and security-related legislation and regulation. Insightful Information Technology Manager with 8 years of IT leadership experience including oversight of infrastructure, application support and security services. Dedicated to customer satisfaction with focused delivery of technical solutions. Proven leader in directing operations, maintenance and support of complex systems. Develops creative business solutions, leveraging diverse methodologies and delivering engineering solutions for leading organizations. Highly adept in request for proposal development, technology needs assessments and staff training. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills. Multi-talented Human Resources Executive successful at streamlining costs and maximizing company profile in job market. Versed in EEOC and other relevant compliance statutes. Excellent organizational and time management skills coupled with task prioritization.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Assistant Director of Security and Information
ERMC/SecurAmerica/Allied Universal
Overland Park, KS
09.2017 - 06.2022
- Important projects – rather than for unimportant ones
- Obtain a complete overview of all resources and their assignments to projects and basic load; this will keep you informed about the overall resource utilization at all times
- Know which additional projects you can start and carry out
- Identify resource issues in good time and are able to address and resolve them according to corporate strategy
- Avoid resource conflicts, as they do not even arise
- Inadequate planning leads to projects not being finished on time to inadequate resources, which cost projects more funding than originally anticipated during pre-planning phase
- I use strategic resource planning and have also relied on tactical resource planning based on the abilities of the management or Project Manager and Team Supervisor opening up channels that aid on the successful completion of projects
- Through the use of scheduling or planned time allotment, I estimate how much time a particular project activity will take
- Then I then keep track of actual time spent on the project
- I start by defining the phases or stages of the project
- I then identify the tasks for each stage
- Determining what specific activities need to be done to complete a project phase
- Then, resources will be assigned to each of these tasks
- Next is the estimation on how long a task will take
- This is the projected amount of time to complete a task
- It is typically measured in man-hours
- Task hours in real-time consumed
- Meaning the actual time used to complete a task is recorded
- Oversight and Progress Assessment: It is the control used to find efficiency
- This may involve the reassignment of tasks, changing the sequence or elimination of tasks
- This is the ongoing process in order to meet the schedule commitments of the project
- For over 15 years of prior Information Technology responsibilities and experience:
- Set up workstations (Laptop, desktop/towers, and check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
- Setup in up all local hubs for area Workstations (all necessary peripheral devices such as routers or switches, voip, printers, commercial all in one copier etc.) Develop and maintain local networks in ways that optimize performance
- PCMS all work ticket nonfunctional laptops and towers and bring devices back on line
- Repair, maintenance and update all rack servers (both CCTV and data), wave servers, and commercial data servers
- Replacing corrupt NAS and HDD drivers and diagnostic/replacing server components such as processors, etc
- Repair and restoring security CCTV related issues
- Install and configure appropriate software and functions to workstations, and servers according to specifications and company SOP
- Ensure security and privacy of networks and computer systems
- Run all appropriate cat 6 and other networking cables to new areas of building according to the phase plan
- Maintenance and maintain all biometric security and facility Security Intrusion Detection Equipment
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Update all window server updates, administrative rights and user access credentials
- Adding or modifying group policy or user access according to company SOP
- There is a lot more I know...
Security Lieutenant/IT Manager, Assistant Director of Security
01.2017
- In 2018, the Assistant Director reports to the Director of Security
- The Assistant Director will work positively and effectively with customers, employees, and the client, which is mall management staff to provide all aspects of mall security
- The Assistant Director will demonstrate knowledge and leadership in mall safety programs and assures compliance with all safety and security policies from both the local laws and mall requirements
- The Assistant Security Director along with the Director investigates and reports all crimes on mall property and provides leadership when working with local law enforcement
- Create patrols and tours that prevent fire, theft, illegal entry, property damage, or unauthorized use of access
- The Assistant Security Director will focus on crisis intervention and training of all staff in crisis management and verbal de-escalation
- Facilitate trainings for all incoming staff and provide ongoing trainings and support to current staff, conduct all post-incident reviews and compose detailed incident reports, including the completion of the Safety and Security Checklist, lead post incident debriefing exercises with staff, and think critically around security measures, including the identification of weaknesses/breaches such as poorly illuminated hallways, compromised door locks, and compromised windows
- Assistant Security Director administers and maintains policies to ensure physical safety of all property and assets owned by the organization
- Supervises administration and operation of mall’s security staff, security equipment and CCTV equipment
- Experience as Information Technology and Cloud Experience from the United States Army and working with Allied Universal Security Services:
- CCTV, 10 yrs
- Information Technology, 25 yrs
- Recruiting, 12 yrs
- Crisis Management
- 10 yrs
- Liaison with Law Enforcement, 5 yrs
- Surveillance, 13 yrs
- Security and facility security
- 20 yrs
- Individual / Group Counseling, 13 yrs
- Crisis Intervention
- 5 yrs
- Cloud Applications and storage 9 yrs
- Manager of Operations when Director of Operations is absent, 8 yrs
- Customer service
- 20 yrs
- Network Security, 13 yrs
- Network Firewalls, 13 yrs
- Computer Networking
- 13 yrs
- Case Management, 5 yrs
- Construction
- Sales
- 8 yrs
- Mobile applications, 2 yrs
Education
Bachelor of Science - Pre-Law Criminal Justice/Business Management
Missouri Valley College
06.2012 - 12.2016
Military Science Degree - CH-47 Helicopter Aviation Mechanic
U.S. Army Aviation Logistics School
Fort Eustis, VA 07.2008 - 12.2008
Military Science Degree - Information Technology, Communications And Data
General Dynamics Signal School
Fort Gordon, Georgia 11.2004 - 03.2005
Cross-Trained On-site Instructor - 91B Wheeled Mechanic Assistant
On Field Schooling, Motor Pool
Fort Hood 10.2005 - 10.2005
Skills
Safety and security
Security team management
Access systems and patrol
File and records management
Daily incident reporting
Loss prevention trainer
Crime Prevention
Security officer development
Program auditing
Dispatch
Emergency Management
Incipient Fire Safety training
Emergency Response
Security resource allocation
CCTV Monitoring
Relationship building and management
Security hardware
Surveillance
Skilled public speaker
Background investigations
Staff Management
Executive protection professional
Company risk management
Investigations expert
AED Training
Criminal law
Safety and security regulations
Criminal Investigations
Digital and IP video
Security personnel training
Retail transactions processing
[Type] sales techniques
POS systems
Organization
Cash register operation
Microsoft applications proficiency
Dependable and Responsible
Planning and Coordination
First Aid/CPR
Google Workspace
Maintenance and Repair
Teambuilding
Active Listening
Interpersonal Communication
Critical Thinking
Self-Motivated
Training and Development
[Type] Software Proficiency
Organization and Time Management
Good Telephone Etiquette
Guest relations management
Point of sale operation
Hospitality service expertise
Performance improvement
Security planning
Agile framework
Project lifecycle management
Documentation and reporting
Risk mitigation planning
Budget administration
Infrastructure development
Requirements analysis
Quality assurance
Analytical and Critical Thinking
Decision-Making
Clerical Support
Problem-Solving
PPE Compliance
Hardware installations
LAN protocols
Software updates
End-user support
Security Protocols
[Regulatory agency] regulations
Task Prioritization
Forecasting ability
Employee training and development
Excellent interpersonal skills
Data Collection
Key process development
Problem-solving skills
Company policy adherence
Device configuration
Annual plan review
Advanced computer proficiency
Change request processing
Operations management
Document review
Network administration
Stakeholder collaboration
Confidential data management
Contract review proficiency
Project Management
Contract Management
Budget and cost analysis
Industry needs awareness
Strategic leadership
Database development
Financial administration
Contract Negotiation
Business administration
Search Engine Optimization
Google Drive
Consulting
Strategic planning
Budgeting
Negotiation
Business Development
Financial Management
Business planning
Schedule Coordination
Key relationship management
Recruitment and retention strategies
Candidate pipeline management
Interviewing
Annual evaluations
Recruitment strategies
New hire orientations
Onboarding
Records management
Team Building
Wages and salary
Recruitment
Organizational Development
Pre-Employment Screening
Talent management
Training development
Candidate Sourcing
Training and mentoring
Benefits and compensation
Additional Information
- Authorized to work in the US for any employer, Summary of Project Management Experience:
Software
Ubuntu OS
MySql, Oracle Databases and Management
Windows Server 2008, 2012, and 2022
Recruiting Web Based Architect like Kwantek, ICIMS
WinTeam
Microsoft Project
Avigilon Surveillance
Fleet Management Web Based
Access Control Software like Guardtek, Omnigo and Itrak (IView Systems)
Bird Watching
Ita time to appreciate what nature has given us. Looking a species of birds and with an aid of guide, identifying what species are native to the area in which I live. Its peaceful and fun.
Timeline
Assistant Director of Security and Information
ERMC/SecurAmerica/Allied Universal
09.2017 - 06.2022
Security Lieutenant/IT Manager, Assistant Director of Security
01.2017
Bachelor of Science - Pre-Law Criminal Justice/Business Management
Missouri Valley College
06.2012 - 12.2016
Military Science Degree - CH-47 Helicopter Aviation Mechanic
U.S. Army Aviation Logistics School
07.2008 - 12.2008
Cross-Trained On-site Instructor - 91B Wheeled Mechanic Assistant
On Field Schooling, Motor Pool
10.2005 - 10.2005
Military Science Degree - Information Technology, Communications And Data
General Dynamics Signal School
11.2004 - 03.2005