Eric Walker
Philadelphia,PA
Summary
Established, dedicated, driven leader successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Highly detail-oriented and professional manager successful at meeting and exceeding goals. Expertise in customer service relations and overall sales. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Territory Sales Manager
US. Foods
12.2020 - Current
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Drove team revenue totals by bringing in top sales numbers.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Grew businesses by adopting market expansion strategy to serve different customer needs.
- Motivated and mentored sales employees to enhance presentation, negotiation and customer relations abilities.
- Targeted prospects in other territories through careful research of competitor products, services, and trends.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Increased sales revenue by developing and implementing strategic territory plans.
- Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
- Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
- Established strong relationships with key clients, boosting customer retention rates.
Branch Manager III
Wells Fargo Bank
05.2015 - 11.2020
- Managed 11 bankers, 9 Tellers and 3 assistant managers in all aspects of banking
- Manage and Review over $184 Million in loan portfolio
- Use COI's in order to continue to obtain new acquisition clientele
- Evaluated loan risk for potential business prospects to ensure compliance standards and risk potential
- Managed book of business totaling over $141 million
- Managed branch averaging 11,000+ transactions per month
- Established personal development plans for all of my team in order to help grow them in their roles
- Scored 98.7% on annual compliance audit
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Financial Center Manager III
Fifth Third Bank
04.2009 - 04.2015
- Develop and lead a team of employees while performing duties to ensure the growth of division office
- Directly responsible for the coaching, evaluations and performance of all employees
- Took overall branch ranking from 182 out of 186 to number 1 in entire company within 3 months of hire
- Achieved highest internal audit score given from corporate office in entire region (98.8%)
- Finished # 1 in Chicago market in overall Business and Retail sales throughout the Chicago affiliate multiple times since hire
- Created and managed financial models to evaluate corporate investments
- Developed strategic plans for day-to-day financial operations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Mentored staff members in sales techniques, product knowledge, and industry best practices to maximize performance levels consistently.
Skills
- Microsoft Office/CRM
- Customer Needs Assessments
- Sales Training Development
- Budgeting/Forecasting
- Process Re-engineering
- Margin Improvements
- Negotiation Strategies
- Salesforce Expertise
- Strategy Planning
- Performance Assessment and Improvement
- Sales Training
- Sales Tracking
- Sales Presentations
- Staff Development
- Salesforce
- Performance Management
- Closing Techniques
Certification
- NMLS License
- Mortgage SAFE Certificate
- Series 6 License
- Series 63 License
- Life/Health Insurance License
Timeline
Territory Sales Manager
US. Foods
12.2020 - Current
Branch Manager III
Wells Fargo Bank
05.2015 - 11.2020
Financial Center Manager III
Fifth Third Bank
04.2009 - 04.2015
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