Eric Walker
Dallas,TX
Summary
Throughout my illustrious career as a Hotel Manager, I have amassed an impressive 15 years of experience in the realm of hospitality. As the mastermind behind a luxurious boutique hotel, I have skillfully curated an unparalleled guest experience that leaves a lasting impression on all who step foot within its opulent walls.Innovation and excellence are the guiding principles that have shaped my tenure, ensuring that every guest is treated to an unforgettable stay that surpasses their highest expectations..
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hotel Manager
Drey Hotel- The Village Dallas
Dallas, TX
06.2024 - Current
- Conduct weekly staff meetings, including weekly training sessions
- Conduct weekly one-on-one meetings with all operational department heads to ensure proper training, review of financials, goals and operational performance.
- Attend operational line ups at least once a week (Housekeeping, Front Desk, Culinary and Banquets)
- Attend daily morning mananagement operations meeting
- Meet all financial review dates and corporate directed programs in a timely fashion.
- Hold a monthly financial review with all department managers, and available supervisors.
- Develop managers for future advancement through competency training and corporate sponsored training programs.
- Maintain direct contact with and monitor the development of management trainees.
- Oversee and assist in the Hotel's monthly forecast process, as required.
- Ensure that training in service standards is taking place in each department, using the steps to effective training according to The Village standards.
- Ensure that all department heads follow the payroll procedure, managing overtime and meal break penalties according to The Village SOP.
- Assist in creating a positive, team-oriented environment that focuses on the guest through employee development and motivation.
- Inspect rooms regularly (weekly at a minimum) with both the Housekeeping Manager and Property Engineer.
General Manager
Sonesta Simply Suites- Dallas Richardson
Dallas
06.2023 - 06.2024
- Responsible for all 15 associates of a 122-room property
- Completed Final walk-through of a 122-room renovation closely worked with project manager & Regional Director of Operation to pick out color scheme & specs outlined in the pip
- Creating and establishing a training program to enhance employee knowledge of best practices resulting in the improvement of guest satisfaction & analyzed monthly P&L with detailed critique
- Facilitated month-end closing processes, invoicing, journal entries and account reconciliations
- Review monthly financial results with partners and identify opportunities to improve profitability
- Attended weekly meetings with revenue management to position the hotel with a strong market share
- Responsible for the accounting department, including financial reporting, cash, accounts payable, accounts receivable, payroll, intercompany, fixed assets, and operational/cost accounting
- Manage staff in various departments such as front desk clerks, housekeeping, laundry, and maintenance
- Ensuring every department head was aware of operational goals and provided with the necessary tools
- Administering annual operating and capital budget to ensure profitability
- Responsible for human resources and effectively managing staff and career development objectives
- Forecasting daily, weekly, monthly and quarterly allows the property to exceed budgeted revenues.
Dual Assistant General Manager
Sonesta Select Dallas Richardson /Sonesta Es Dallas Richardson
02.2023 - 06.2023
- Responsible for all 60 associates of a 150-200-room property
- Assist the General Manager as needed in revenue programs
- Participate in the sales effort by meeting on-site contacts for evening functions greeting important clients and participating in sales calls with Sales Team members
- Assist the General Manager in the development of managers and hourly employees through the implementation of Corporate-approved training programs
- Participate in (at a minimum) bi-weekly one on-ones with the Department Heads to facilitate personnel development
- Assist in creating an environment where employees make empowered decisions to ensure guest satisfaction
- Follow up on all empowerment successes and opportunities with the appropriate Department Head.
Assistant General Manager
Sonesta Select Dallas Central Expressway-Dallas
12.2020 - 02.2023
- Responsible for all 30 associates of a 160-room property
- Manage the front office, housekeeping, and food and beverage operation
- Assist the GUI with the development, implementation, and monitoring of capital and operational budgets for the hotel, which support the overall objectives of the company
- Work with the Finance Department on the identification of variances and communication to ownership on the hotel's financial condition
- In partnership with the hotel's assigned Human Resources representatives and in accordance with company) rules and policies, ensure the proper process is in place to manage and report on the human resources and benefits programs within the Hotel
- This includes the recruiting, onboarding, training, ongoing performance management, and offboarding of all associates of the hotel
- Ensure compliance with federal, state and local laws regarding health, safety, and alcohol services.
Education
Hospitality Management -
Tallahassee Community College
05.2015
High School Diploma -
Lincoln High School Tallahassee
05.2013
Skills
- PCI-Sertifi
- Opera PMS
- Entrata
- Stay N Touch
- Ving Card Vision
- Salto Card Vision
- Medallia Scores
- M3- Budget
- Medallia Concierge
- Monday-Task Management
- Shift force
- Restaurant 365-Budget
- ADP-Payroll
- Paychex
- Paycor
- Cash Handling
- Employee Development
- Social media networking
Certification
- Food & Beverage Manager - Certificate Registered City of Dallas
- TABC Certified
Timeline
Hotel Manager
Drey Hotel- The Village Dallas
06.2024 - Current
General Manager
Sonesta Simply Suites- Dallas Richardson
06.2023 - 06.2024
Dual Assistant General Manager
Sonesta Select Dallas Richardson /Sonesta Es Dallas Richardson
02.2023 - 06.2023
Assistant General Manager
Sonesta Select Dallas Central Expressway-Dallas
12.2020 - 02.2023
Hospitality Management -
Tallahassee Community College
High School Diploma -
Lincoln High School Tallahassee