Rebecca Walsh
Powell,Tennessee
Summary
Dedicated professional with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs.
Overview
16
16
years of professional experience
Work History
Office Manager/Customer Relations Manager
Primerica
Knoxville, TN
05.2024 - Current
- Maintained filing system for records, correspondence and other documents.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Analyzed data from CRM systems to identify trends in customer service needs.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Established relationships with key stakeholders within the organization to ensure effective problem-solving approaches.
Workers' Compensation Coordinator
Orthoknox
Knoxville, TN
01.2018 - 05.2024
- Assessed employee injury reports and determined eligibility for workers' compensation benefits.
- Monitored medical treatment of injured employees to ensure compliance with applicable laws and regulations.
- Maintained records on employee injuries, illnesses, treatments, and related expenses.
- Coordinated communication between employers, insurance carriers, attorneys and medical providers regarding the status of all open workers' compensation cases.
- Developed and maintained patient records, including medical histories, reports and examination results.
- Organized and tracked patients' appointments, referrals to specialists and follow-up visits.
- Managed incoming calls from patients regarding their medical needs or concerns.
- Coordinated with other healthcare professionals such as nurses and doctors to ensure quality care for patients.
- Performed administrative tasks such as scheduling meetings, preparing reports, coordinating events.
- Assisted in developing return-to-work programs for injured employees who are unable to perform their original job duties due to an illness or injury sustained at work.
- Collaborated with legal counsel when necessary in order to resolve complex issues related to individual worker's compensation cases.
Medical Office Coordinator
Orthoknox
Knoxville, TN
09.2008 - 01.2018
- Developed and maintained patient records, including medical histories, reports and examination results.
- Performed clerical duties such as photocopying documents, faxing records and sorting mail.
- Managed incoming calls from patients regarding their medical needs or concerns.
- Ensured that all necessary paperwork was completed for insurance claims and reimbursements.
- Coordinated with other healthcare professionals such as nurses and doctors to ensure quality care for patients.
- Performed administrative tasks such as scheduling meetings, preparing reports, coordinating events.
- Prepared weekly schedules for physician assistants, nurses detailing duties, responsibilities.
- Facilitated communication between physicians, staff members and outside agencies involved in patient care.
- Maintained records management system to process personnel information and produce reports.
- Recruited, hired and trained new medical and facility staff.
Education
Associate of Science - Paralegal
South College
Knoxville, TN06-2004
Skills
- Staff Management
- Administrative Support
- Meeting coordination
- Leadership and supervision
- Travel arrangements
- Event coordination
- Document management
- Database entry
- Verbal Communication
- Critical Thinking
- Risk Management
- Customer relationship management (CRM)
- Scheduling appointments
Timeline
Office Manager/Customer Relations Manager
Primerica
05.2024 - Current
Workers' Compensation Coordinator
Orthoknox
01.2018 - 05.2024
Medical Office Coordinator
Orthoknox
09.2008 - 01.2018
Associate of Science - Paralegal
South College
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