Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Work Availability
Quote
Timeline
CustomerServiceRepresentative
Eric W. Wampler

Eric W. Wampler

Editor & Writer, I.T., Client Support & Customer Service Professional
Lafayette,Colorado

Summary

Highly motivated Editing and Writing professional with a passion for effective communication, exceptional attention to detail, and a keen eye for grammatical and spelling errors. Edited and published the Mensa Muse monthly for over two years. Two decades writing and editing in numerous professional roles, including Business Web Sites, Information Technology, and Project Management.

Overview

44
44
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Scheduling Coordinator

The Adecco Group, Google
Boulder , CO
2022.06 - Current
  • Enhanced efficiency and effectiveness of Executive Management by providing meticulous calendar and scheduling support for eight high-level executives in highly dynamic environment
  • Recognized by Manager and clients for performance excellence

Customer Service Associate

Lowe’s Companies, Inc
Erie , Colorado
2022.03 - 2022.06
  • Increased sales revenue by providing outstanding customer service to dozens of customers daily.
  • Recognized by Supervisor and Managers for performance excellence.
  • Increased operational efficiency by executing role functions with constant and meticulous attention to detail.

Bus Operator

RTD-Denver
Denver , Colorado
2020.03 - 2021.07
  • Maximized ridership by providing expert, friendly customer-oriented service while adhering to exacting schedules and strict safety and professional standards.
  • Received commendation for Courteous Customer Service.

Owner

Great West RV
Lafayette , Colorado
2017.04 - 2020.03
  • Founded an RV vacation rental company to deliver top-tier customer service and superior customer experiences.
  • Managed day-to-day business operations, budgets, accounts, and costs to successfully drive the company profitably for two seasons.

Owner

Willie’s Woodies
Lafayette , Colorado
2010.10 - Current
  • Founded a home-based manufacturing company that produced a wide array of goods, including jewelry boxes, business card cases, eyeglass cases, display stands for retail stores, hat/coat racks, and many other household items
  • Managed day-to-day business operations, budgets, accounts, and costs to successfully drive the company profitably for twelve consecutive years.

Development Engineer, Entelligent Software

P2 Energy Solutions
Denver , Colorado
2001.01 - 2013.08
  • Played a key role in architecting, coding, testing, and deploying high-performance, highly reliable, and user-friendly Oil & Gas Accounting applications that managed 50M+ transactions per month
  • Developed and enhancement of high-performance PM+ Toolset which enabled developers to create/modify C code and JDE Event Rules to achieve minimum possible processing times
  • Minimized costs and maximized organizational efficiency by reducing month-end and nightly processing times from hours to minutes by optimizing numerous batch-type processes

Programmer/Analyst

J. D. EDWARDS
Denver , Colorado
1998.08 - 2000.12
  • Led end-to-end development of Canada’s Record of Employment (ROE) system, while creating a majority of the systems annual reports, specialized forms, and magnetic media output for governmental reporting
  • Played a vital role in maintaining optimal functionality and accuracy of the Australia / New Zealand and Mexico payroll system extensions
  • Enhanced skillset and knowledge of team members on key concepts of software development by coordinating and hosting multiple presentations on various development topics.

Systems/Network/PC Support Specialist / Computer Operator

City of Boulder
Boulder , Colorado
1987.05 - 1998.08

Enhanced organizational efficiency and effectiveness by providing expert support of entire City of Boulder computer systems, including troubleshooting and maintaining PCs, printers, WANs, LANs, applications, and email systems.

Education

MBA - Operations Management

Regis University
Denver, CO
2005.09 - 2007.12

Bachelor of Science - Computer Information Systems

Regis University
Denver, CO
1996.01 - 1998.08

Skills

Software Design & Engineering

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Accomplishments

· Delivered, designed, coded, tested and supported numerous interactive and batch applications for oil/gas accounting sector.

· Reduced processing times of Oil & Gas Accounting month-end applications from days to hours.

· Delivered, designed, coded, tested and supported numerous interactive and batch applications for Canadian Payroll Record of Employment system and Year-end Processing and Reporting systems.

· Founded and led four profitable and successful home-based companies.

· Managed and/or supported entire City of Boulder I.T. infrastructure, including WAN/LAN, PC & Apps, Email, Mainframe, and Data.

Software

C, C++

Certification

Certificate of Project Management, Regis University, Denver CO

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Anything short of perfection is an opportunity for improvement.
Eric Wampler

Timeline

Scheduling Coordinator

The Adecco Group, Google
2022.06 - Current

Customer Service Associate

Lowe’s Companies, Inc
2022.03 - 2022.06

Bus Operator

RTD-Denver
2020.03 - 2021.07

Owner

Great West RV
2017.04 - 2020.03

Owner

Willie’s Woodies
2010.10 - Current

Certificate of Project Management, Regis University, Denver CO

2007-12

MBA - Operations Management

Regis University
2005.09 - 2007.12

Development Engineer, Entelligent Software

P2 Energy Solutions
2001.01 - 2013.08

Programmer/Analyst

J. D. EDWARDS
1998.08 - 2000.12

Bachelor of Science - Computer Information Systems

Regis University
1996.01 - 1998.08

Systems/Network/PC Support Specialist / Computer Operator

City of Boulder
1987.05 - 1998.08
Eric W. WamplerEditor & Writer, I.T., Client Support & Customer Service Professional