Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

ERIC WARREN

Grand Prairie,TX

Summary

Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.

Overview

17
17
years of professional experience

Work History

OWNER/OPERATOR

EWARREN TRANSPORT LLC
03.2021 - Current
  • Strategically planning of travel routes to ensure that all deliveries are completed in a timely manner
  • Reviewing dispatchers' instructions before deliveries to prevent any errors or miss-communications
  • Hiring and training of staff
  • Maintain communication with customers and brokers
  • Transporting cargo to and from specified locations as instructed by broker or customer
  • Implementing marketing strategies, networking with suppliers, and identifying new business development opportunities.
  • Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
  • Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.

Plant Manager

DynaEnergetics
02.2019 - 03.2021
  • Build, lead team, and develop a stable and performing team
  • Lead continuous improvement efforts to improve the production within all departments
  • Ensure error free assembly and minimize assembly cost
  • Coordinate activities and labor requirements with the department leads and supervisors
  • Involved in annual business planning and budgeting of the manufacturing plant
  • Monitors all operations with respect to the different departmental budget to ensure expenditures are in line
  • Works directly with the Supply/Logistics teams to effectively respond to the needs and requests expressed for products required; as well as determining root cause of any defective product that reaches the customer
  • Responsible for accurate data entry and inventory in SAP program for GLF & TSA materials and work order consumption
  • Ensure safe and consistent operation and preventive maintenance for all department machinery
  • Established priorities, controls processes and resolves issues to maintain efficiency.

Director of Operations

Corpcare / Facility Services
07.2016 - 12.2018
  • Coach, Train, Mentor, and Developed Supervisors, and Team Leads as well as line level employees to ensure the appearance and cleaning of all customer facilities were maintained
  • Responsible for budget planning exceeding $1.5M which covers operational costs, capacity planning, contracts, inventory control management, uniforms, equipment purchases, as well as collection activity on all outstanding invoices for the company
  • Initiate strategies for improvement of Standard Operating Procedures (SOP) to better the customer experience
  • Conduct root cause analysis to determine areas of opportunity which can be identified from reporting, side by side review of process and procedures, and/or trending
  • Consistently identify areas to gain efficiency within policy and procedures; document procedural changes correlated to either legal or regulatory requirement as well as process improvement, and ensure sustainable change readiness platform to communicate to all staff levels from Executives to line level employees
  • Create safety training courses for all line level employees to ensure safety requirements are met according to both company standards and regulatory requirements
  • Complete quarterly audits on completion of safety courses by establishing thorough record retention
  • Established and implemented departmental policies, goals, objectives, and procedures by conferring with board members, organization officials, and staff members as necessary to deliver excellent customer service as well as meeting all legal obligations
  • Recruit strong candidates for positions with skill sets that align with business needs to ensure attrition remains low
  • Conduct interviews, hiring, and training of leadership team
  • Initiated customer satisfaction surveys to identify areas of opportunity to improve which allows the company to focus on achieving excellent customer service ratings.

REGIONAL OPERATIONS MANAGER

Flagship Airport/Facility Services
05.2008 - 06.2016
  • Conducted routine inspections of customer facilities to ensure that all areas meet or exceed appearance quality standards.
  • Oversee internal and external audits, and address any findings to achieve the highest results; able to improve audit ratings in each department.
  • Led, coached, trained, and developed teams of Operations Managers, Technician Managers, Supervisors, Team Leads, as well as line-level employees (over 300 FTE) to ensure the appearance of all customer facility buildings was maintained throughout DFW, OKC, and Tulsa, Oklahoma.
  • Initiated a strategy for the improvement of Standard Operating Procedures (SOP); transitioned from ranking 5th in performance to ranking 2nd consistently within the DFW airport.
  • Implemented and created staffing requirements based on production, trending needs, capacity plans, and the budget established for the region.
  • Reduced headcount costs by 2% after implementing SOPs that increased efficiency within processes and procedures.
  • Conducted interviews, hiring, and training of new employees.
  • Monitored performance metrics of regional operations teams, identified areas for improvement, and developed strategies to maximize productivity.
  • Ensured compliance with all applicable laws and regulations regarding operational activities.

Education

Criminal Justice and Political Science -

KNOXVILLE COLLEGE
Knoxville, TN

Business Management -

DEVRY UNIVERSITY- DALLAS
Dallas, TX

Skills

  • Microsoft Word
  • Excel
  • Outlook
  • PowerPoint
  • Regulatory compliance
  • Leadership development
  • Operations analysis
  • Processes and procedures
  • Problem solving
  • Critical thinking
  • Cross-functional team leadership
  • Mentoring and coaching
  • Customer service
  • Staff training and development

References

References available upon request.

Timeline

OWNER/OPERATOR

EWARREN TRANSPORT LLC
03.2021 - Current

Plant Manager

DynaEnergetics
02.2019 - 03.2021

Director of Operations

Corpcare / Facility Services
07.2016 - 12.2018

REGIONAL OPERATIONS MANAGER

Flagship Airport/Facility Services
05.2008 - 06.2016

Criminal Justice and Political Science -

KNOXVILLE COLLEGE

Business Management -

DEVRY UNIVERSITY- DALLAS

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