Eric Wassgren
Downey,CA
Summary
Experienced individual, skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 20-year history of successful industry performance.
Overview
18
18
years of professional experience
Work History
Business Manager /Apartment Leasing Consultant
ConAm Managment
04.2018 - 09.2020
- Managed property financial records by collecting rent from 120 tenants and reconciling monthly accounts payable and receivable.
- Handled conflict resolution between tenants, successfully mediating disputes and maintaining a positive living environment for all parties involved.
- Enhanced resident retention by organizing community events and fostering a positive living atmosphere for all tenants.
- Processed evictions when necessary according to state laws and guidelines while maintaining professionalism throughout each case.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Leasing Consultant
FPI Management Inc.
08.2017 - 12.2018
- Developed strong relationships with potential tenants through personalized tours, providing detailed information about available units, amenities, and community features.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Implemented innovative advertising campaigns that increased visibility of available properties in the marketplace, attracting quality applicants for vacant units.
- Assisted residents in understanding their rental contracts, handling disputes professionally while mediating fair resolutions between parties involved.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Assistant Store Manager
Walgreens
10.2010 - 04.2017
- Managed twelve cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored forty employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns to significantly raise customer satisfaction ratings.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Front Office Ambassador & Concierge
The Venetian Resort Hotel Casino
04.2005 - 09.2009
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and clients.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Managed front office operations of busy hotel, delivering 5-star service to cultivate loyalty and satisfaction.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
Flight Attendant
ATA Airlines
09.2002 - 04.2005
- Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
- Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
- Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
- Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
- Resolved passenger conflicts and medical emergencies during flights.
Education
Some College (No Degree) - Accounting And Business Management
Cerritos Community College
Norwalk, CASkills
- Proficient in Microsoft Office
- Issue Resolution
- Retail Operations Management
- Customer Service & Retention
- Process Improvement
- Business Planning
Timeline
Business Manager /Apartment Leasing Consultant
ConAm Managment
04.2018 - 09.2020
Leasing Consultant
FPI Management Inc.
08.2017 - 12.2018
Assistant Store Manager
Walgreens
10.2010 - 04.2017
Front Office Ambassador & Concierge
The Venetian Resort Hotel Casino
04.2005 - 09.2009
Flight Attendant
ATA Airlines
09.2002 - 04.2005
Some College (No Degree) - Accounting And Business Management
Cerritos Community College
Similar Profiles
Justin De SantiagoJustin De Santiago
Leasing Professional at ConAm Property ManagmentLeasing Professional at ConAm Property Managment
Audrey MarrujoAudrey Marrujo
Regional Portfolio Manager at CONAM ManagementRegional Portfolio Manager at CONAM Management
Jason WestJason West
Electrical and Instrumentation General Foreman at Conam ConstructionElectrical and Instrumentation General Foreman at Conam Construction