Eric Watson
Hobbs,NM
Summary
Accomplished Branch Manager with a proven track record in optimizing operations and driving sustainable growth. Demonstrated expertise in enhancing team performance and customer satisfaction while achieving significant improvements in financial outcomes. Core competencies include strategic planning, problem-solving, and customer relationship management, complemented by a strong focus on sales strategy implementation and staff development. Successfully increased branch productivity through effective process optimization and the cultivation of high-performing teams.
Overview
12
12
years of professional experience
Work History
Branch Manager
Badger Daylighting Corp.
Hobbs, NM
07.2019 - Current
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
- Resolved escalated customer complaints in a timely manner.
- Provided feedback on employee performance evaluations conducted by supervisors.
- Conducted regular performance reviews for all employees in the branch.
- Analyzed competitors and market trends to facilitate business growth.
- Developed and implemented strategies to improve profitability, reduce costs, and increase revenues.
- Analyzed financial statements to identify areas of improvement and suggest corrective measures.
- Developed and significantly grew assigned territory using strong engagement.
- Established customer growth opportunities for business expansion.
- Assisted with customer requests and answered questions to improve satisfaction.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Recruited and hired qualified candidates to fill open positions.
- Established and monitored KPIs to evaluate performance and identify areas for improvement.
Operations Supervisor
Badger Daylighting Corp.
Hobbs, NM
09.2019 - 06.2020
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Trained, mentored and motivated employees to maximize team productivity.
- Conducted regular meetings with staff members to discuss any issues or concerns they may have had.
- Completed routine maintenance and repair.
- Completed day-to-day duties accurately and efficiently.
- Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Operator Truck Driver
Badger Daylighting Corp.
Jackson, MS
04.2017 - 08.2018
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Managed unexpected emergencies and route changes with calm and professionalism.
- Obtained signatures needed to complete and process paperwork.
- Performed pre- and post-trip safety and maintenance checks to mitigate hazards.
- Reported any incidents to dispatch personnel.
- Maintained safe driving habits to protect property and general public on roadways.
Flatbed Truck Driver
Wti Transport Inc
Birmingham, AL
03.2017 - 07.2017
- Processed shipment documents neatly and efficiently for each load.
- Implemented daily DOT pre-trip inspections to reduce risks or delivery delays.
- Recorded expenses and maintained receipts.
- Notified customers of potential late deliveries, resulting in decrease in calls to company support line.
- Maintained ongoing communications with operations center personnel to keep teammates informed.
- Reported any mechanical problems or incidents to supervisor immediately.
- Verified accuracy of paperwork associated with the load being delivered.
- Performed daily pre-trip inspections on vehicles to ensure safe operation on the roadways.
- Secured loads by using chains, straps, blocks or other appropriate methods as needed.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Drove long distances in all weather conditions while obeying speed limits.
Supervisor
Par Five Energy Services
Artesia, NM
12.2014 - 01.2016
- Monitored employee productivity to provide constructive feedback and coaching.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Implemented quality control measures, significantly reducing error rates.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Collaborated with other departments to coordinate workflow processes between teams.
- Maintained positive working relationship with fellow staff and management.
Tool Operator
Oil States Energy Services
Artesia, NM
05.2013 - 12.2014
- Provided technical support by troubleshooting any machine-related issues that may arise.
- Performed regular maintenance on machine tools to ensure proper performance.
- Analyzed existing processes to identify areas of improvement in terms of efficiency, cost reduction and safety compliance.
- Read blueprints or job orders for product specifications such as dimensions, tolerances and number of pieces required.
- Set up and operated production machinery according to specific standards and protocols of company.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Calibrated machines to adhere to quality standards and maintain required productivity levels.
- Communicated effectively with supervisors regarding progress updates on jobs assigned.
Education
High School Diploma -
Flomaton High School
Flomaton, AL05-2004
Skills
- Sales professional
- Performance reviews
- Excellent work ethic
- Business development
- Branch operations management
- Revenue generation
- Customer relationships
- Team supervision
- Attention to detail
- Team player
- Operational efficiency
- Profit maximization
- Training and development
- Proficient in MS office
- Dependable
- Coaching and mentoring
- Excellent communication skills
Accomplishments
- Top Sales 2021
- Growth YOY 2022 and 2023
Timeline
Operations Supervisor
Badger Daylighting Corp.
09.2019 - 06.2020
Branch Manager
Badger Daylighting Corp.
07.2019 - Current
Operator Truck Driver
Badger Daylighting Corp.
04.2017 - 08.2018
Flatbed Truck Driver
Wti Transport Inc
03.2017 - 07.2017
Supervisor
Par Five Energy Services
12.2014 - 01.2016
Tool Operator
Oil States Energy Services
05.2013 - 12.2014
High School Diploma -
Flomaton High School
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