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Work History
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Certification
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Eric W Dunn
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Eric W Dunn

Coldspring,Texas

Work Preference

Job Search Status

Open to work

Desired Job Title

Software EngineerForward Deployed Engineer

Work Type

Full Time

Location Preference

RemoteOn-SiteHybrid
Location: Houston, TXThe Woodlands, TXConroe, TXSpring, TXKingwood, TX
Open to relocation: Yes

Important To Me

Career advancementWork-life balanceFlexible work hoursWork from home optionPersonal development programsCompany Culture

Summary

Accomplished technical leader with 30 years of experience in full-stack solution development for enterprises and small businesses. Skilled in identifying operational inefficiencies and creating automated systems that enhance business value. Expertise in the software development lifecycle, security best practices, and cross-functional team leadership, effectively translating technical solutions into impactful outcomes.

Overview

1
1
Certification
20
20
years of professional experience

Work History

Software Engineer & Solutions Architect

Freelance Technology Consulting
Coldspring, TX
01.2024 - Current
  • Designed and built production voice AI ordering agent (Flask, Twilio API, Claude API) to handle inbound calls with multi-turn dialogue and natural-language order processing, enhancing customer experience
  • Developed custom MCP (Model Context Protocol) servers to enable seamless AI agent tool integration and extensibility for improved functionality
  • Deployed GCP Ubuntu LAMP-stack server for Speedwash Car Wash Operations, created custom intranet and reporting suite, and managed Google Workspace across multiple locations to streamline operations

Lead Software Engineer

WhiteWater Express Carwash
Houston, TX
02.2023 - 07.2026
  • Owned DevOps/deployment infra and platform support for the automation backend, employee intranet, and Next.js portals (~527 commits, 3 prod repos).
  • Built cron orchestration engine: cronrunner lib, DB schema, CLI + HTTP control API, live dashboard, stale/hung-job watchdog, logging + lock files across ~64 scripts.
  • Migrated prod to AWS EC2 via Laravel Forge; stood up self-hosted GitHub Actions CI/CD (native-SSH deploy, SendGrid failure alerts).
  • Led security hardening: removed hardcoded creds, moved secrets to env vars across 46+ files (MySQL/MSSQL, Firebird, Deputy OAuth, QuickBooks, Birdeye, ADP, Invoiced); killed dead Firebird payroll hosts.
  • Built integration layer across 15+ SaaS systems (JazzHR, Birdeye, ADP, MaintainX, Deputy, TalentLMS, DRB/ICS) with atomic staging-window rebuilds for payroll/headcount data.
  • Supported Nxtwash acquisition:
    POS-to-MySQL sync, user/role mgmt, playbook delivery. Built company intranet from scratch (PHP 8.3, PSR-4): dept pages (HR, Ops, Finance, Safety, Facilities, Marketing, Procurement, Exec Dev), responsive layout, global nav, reusable search.
  • Shipped passwordless OTP auth with session timeout + role-based gating.
  • Built site indexer crawler (delta/full MySQL indexing) for global search.
  • Delivered full HR module suite
    (onboarding, LOA, IAP, benefits, employee relations, recruiting, reviews, exit SOPs).
  • Built Sage Intacct XLSX importer + capex/travel log form.
  • Wrote Python ETL (update_labor_hours.py): CLI/env config, dry-run, CSV backups, safe DB cursors, pytest suite.
  • Maintained site roster/directory with WX location codes.
  • Ran Next.js portal CI/CD: GitHub Actions deploy, PM2 2-instance cluster w/ reload + SendGrid alerts, ADP PTO sync, manager-hours reports, Deputy sync; managed auth grants and AWS URL cutover.

Software Engineering Technical Leader

Cisco Systems
Spring, TX
01.2007 - 01.2023
  • Ensured seamless service continuity during acquisitions of Adaption Technologies, BroadSoft, and Cisco
  • Reduced deployment times from 10-15 hours to 2-4 hours by standardizing environments, automation, and templated MOPs
  • Enhanced system reliability by implementing on-call rotations and E2E automation suites for FedRAMP and commercial systems
  • Led cybersecurity initiatives weekly vulnerability scans, security reviews, and remediation prioritization across cloud PBX infrastructure
  • Guided teams on deployment strategies, security protocols, and DevOps best practices to strengthen operational effectiveness

Tier III Manager, Cloud PBX Development

BroadSoft (acquired by Cisco)
Spring, TX
01.2012 - 01.2016
  • Built and managed high-performing technical support team; reduced ticket backlog from 300+ to 50, enhancing customer satisfaction
  • Cross-trained DevOps and TAC teams, reducing escalation time and improving first-call resolution rates, leading to better service delivery
  • Led cross-functional teams to implement new communication solutions for clients.
  • Developed strategic plans to enhance operational efficiency across various departments.
  • Oversaw project management initiatives to ensure timely delivery of services.

Senior Software Developer

Adaption Technologies (acquired by BroadSoft)
Spring, TX
01.2007 - 01.2012
  • Secured major customer account by designing and implementing essential reporting features aligned with client needs
  • Designed, developed, and supported Admin, User, and Reports portals, enhancing user experience and functionality through rapid learning of new languages and frameworks
  • Developed scalable software solutions for communication applications at Adaption Technologies.
  • Collaborated with cross-functional teams to define project requirements and specifications.
  • Mentored junior developers on coding best practices and software design principles.

Skills

  • Cloud migration
  • CI/CD implementation
  • Backend automation
  • Database management
  • AI integration
  • Voice AI integration
  • Systems architecture
  • Problem solving

Certification

Self-Taught Software Engineer 30 years of continuous, hands-on learning across languages, frameworks, and production systems, Security Certifications: Data Protection & Privacy Specialist, Cloud Security Specialist, OWASP Top 10, Additional Training: Vulnerable Code Mitigation, Broken Authentication & Access Control, Sensitive Data Exposure, XSS/XXE, Insecure Deserialization, Insufficient Logging & Monitoring

Personal Information

Title: Senior Software Engineer | Certified Security Specialist | Applied AI Engineering

Timeline

Software Engineer & Solutions Architect

Freelance Technology Consulting
01.2024 - Current

Lead Software Engineer

WhiteWater Express Carwash
02.2023 - 07.2026

Tier III Manager, Cloud PBX Development

BroadSoft (acquired by Cisco)
01.2012 - 01.2016

Software Engineering Technical Leader

Cisco Systems
01.2007 - 01.2023

Senior Software Developer

Adaption Technologies (acquired by BroadSoft)
01.2007 - 01.2012

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