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Eric Weintrob
Project Management
Waterford
Summary
Experienced with leading complex projects from inception to completion, ensuring alignment with business objectives. Utilizes strategic planning and comprehensive risk management to drive project success. Track record of fostering team collaboration and achieving consistent, impactful results.
Overview
13
13
years of professional experience
Work History
Director of Project Management
WZC Networking
01.2024 - 01.2026
- Adept at recognizing strengths and weaknesses of team members and assigning them positions/roles that put them in a position to succeed
- Daily management of workloads for personnel both directly and indirectly managed
- Set goals to engage personnel in growth and constantly strive to improve
- Create custom onboarding itineraries and set growth patterns for new hires, ensuring efficient implementation into existing company ecosystem
- Excels in conflict resolution between team members, focusing on providing team-oriented solutions. Not afraid of engaging in the difficult conversations
- Job creation
- Created custom position for team member who was leaving to go back to school. Was able to retain said team member on a part time basis and implement them in a role that greatly improved company margins and freed up bandwidth for other team members to work on projects that align with their positional goals, instead of taking on work due to the need
- Foundational Company Buildouts
- Build/Implement Custom Project Management Solutions
- Visibility into budgetary aspects of large scale (50-200k+) projects, down to a task level perspective. Granular details of completed tasks, which provides valuable feedback to sales/other departments to improve
- Task level budgeting – budget both monetary and hourly associated with specific types of work, monitoring actively and ensuring team members operate within budget
- Team collaboration – tools that allow teams to collaborate on projects, communicate effectively and provide feedback live, increasing efficiency in all aspects of project task completion
- Improve organization – Provide all team members a central location to sort through details on action items
- Build/Implement Custom Helpdesk Solutions
- Provides all tools necessary to efficiently and effectively create/manage/assign tickets to employees
- Create beset for the customer
- Create best for internal reporting purposes, leading to increased growth
- Daily Logistics and Scheduling
- Work both as a leader and within the context of a team to schedule items for a core group of 5-10 full time technicians in addition to scheduling work for a multitude of outsourced 1099 employees and other vendors
- Assign tasks to technicians/workers, manage their time effectively, ensure they have everything they need to get the job done
- Creation of Guidelines and Standard Operating Procedures
- Operating procedures for PM, Documentation, Engineering, Helpdesk, Warehouse
- Drive and Manage Buildouts for Customer Facing endpoint documentation
- Obtain a thorough understanding of all pertinent data that needs to be included in customer documentation
- Sort through data on specialized hardware/software
- Create specialized templates to provide consistency for documentation creation and a point of reference for documenters
- Manage quality control of documentation via quarterly/yearly updates and proofing
- Drive and Manage Buildouts for Engineer/Technician SOPs and Guidelines
- Work in conjunction with team members to draw up custom guidelines to use as reference for field work
- Applies to:
- Wireless networking surveys
- DAS/Cellular Surveys
- Other custom SOPs
- Manage quality control of documentation via quarterly/yearly updates
- Vet and onboard 1099 contractor teams
- Work with outsourced part time teams to integrate into our company
- Create custom guidelines for these teams
- Vetting teams and negotiating terms
- Daily Management
- Strong organizational and communication skills
- Consistently manage $500k+ of open contracts in specialized Project Management software
- Efficiently handle duties and dictate tasks to team members to ensure timeliness and hitting deadlines
- Manage Helpdesk
- Manage internal conflicts that may arise (customer concerns, scheduling, logistics, internal personnel concerns)
- Manage SOPs for Documentation
- Manage specialized designer/documenter role
- Work in conjunction with other departments to provide valuable feedback on how we can improve as a team
- Provide Accounting Dept budgetary numbers, PnL to show where we can get better
- Work with engineers/techs to improve our internal SOPs and set goals for growth
- Work with Sales to provide valuable feedback on items that help our departments work better with each other
- Increased overall project success rates by providing expert guidance to team members and ensuring alignment with organizational goals.
- Improved team efficiency by implementing agile project management methodologies and streamlining communication channels.
- Championed innovation initiatives within organization leading implementation of cutting-edge project management tools or techniques.
- Spearheaded the development of comprehensive risk management strategies that proactively identified potential issues and developed contingency plans to minimize impact on project outcomes.
- Delivered exceptional results under tight deadlines by maintaining a strong focus on prioritization, planning, and execution.
- Coordinated multiple high-profile projects simultaneously, successfully navigating competing interests and ensuring timely completion with minimal disruption to daily operations.
- Ensured timely completion of projects through diligent monitoring of progress, proactive risk mitigation, and decisive action when necessary.
- Fostered a collaborative work environment by facilitating open communication among cross-functional teams and stakeholders.
- Reduced project delivery times by optimizing internal processes and removing bottlenecks in project workflow.
- Continuously optimized resource allocation strategies based on evolving priorities or constraints ensuring effective use of available talent pool.
- Built solid relationships with clients through regular updates on project status, addressing concerns promptly, and demonstrating understanding of their business needs.
- Contributed to revenue growth by delivering high-quality projects that exceeded client expectations and led to repeat business or referrals.
- Elevated team productivity levels with regular training sessions focused on enhancing technical skills as well as soft skills like collaboration or problem-solving techniques.
- Developed comprehensive project plans with clearly defined objectives, milestones, timelines, and resource allocations for successful execution.
- Applied industry best practices to enhance the quality of deliverables while adhering to strict compliance standards.
- Coached team members for improved performance through constructive feedback, skill development opportunities, and ongoing support.
Project Manager
WZC Networking
01.2020 - 01.2023
- Daily management of a team of dedicated Project Managers and Field Technicians/Engineers
- Buildout and implementation of custom Project Management software Mavenlink (Kantata) to improve daily task management and general operations
- Directly managed roughly 10-30 ongoing projects at a time
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Build foundation of task-oriented guidelines and procedures to facilitate efficient, budget conscious and effective means of managing projects and personnel
- Creation of task-based templates built on software platforms to help provide direction and increase efficiency in day-to-day operations of projects
- Daily monitoring to ensure we operate within budget, while simultaneously provide clear direction to project managers, technicians, and associated stakeholders
- SOP creation for a multitude of Project Management, Operations and Engineering associated sectors
- Field guidelines and SOPs built from scratch that provide direction and increase efficiency regarding navigating the use of custom wireless networking hardware, with a focus on wireless surveying and designing for Wi-Fi, ERCES and cellular
- Customer facing documentation sector buildout
- Maintenance and management of documentation templates that align with the customer
- Build and management of technician outsourcing platform to expand our coverage area, leading to more business opportunities
- Creation of guidelines and SOPs to help drive the sourcing of contract technicians on a part-time basis
- Build and implement procedures and guidelines that helped create a new pathway to bringing in Emergency Responder Systems (ERCES), creating a new annual revenue stream of $1.2 million (and growing)
- Experience in conflict resolution, mediation between conflicting parties both internally and externally. Unafraid and willing to have the hard discussions, but always with a goal of finding a common ground and growing as a team
- Created and managed an independent documentation team that cut costs while maintaining that same quality and standard of work
- Created and deployed custom onboarding procedures & itineraries for new hires to bring them up to speed quickly and confidently
- Implementation of project management focused software to increase efficiency across all sectors of day-to-day project management
- Communicate with stakeholders and assigned technicians daily to ensure the team is confident and focused
Project Coordinator
WZC Networking
01.2019 - 01.2020
- Began daily implementation of project management focused software to increase efficiency across all sectors of day-to-day project management
- Provided assistance to Project Managers on 10-40 ongoing projects as needed
- Created accurate and efficient documentation for all projects, effectively working as a technical writer in conjunction with daily Project Coordinator duties
- Prepared meeting agendas and minutes for distribution and record keeping.
- Created job files for each project and maintained current data in each file.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Communicate with stakeholders and assigned technicians daily to ensure the team is confident and focused
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
Technical Writer & Field Technician
WZC Networking
01.2016 - 01.2019
- Created endpoint documentation for customer in an organized and efficient manner
- Communicated with stakeholders regarding deadlines and process improvement
- Installed
- Maintained consistency across company documents by adhering to established style guidelines and templates.
- Managed version control and timely updates of documents through effective project tracking and organization skills.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Collaborated with cross-functional teams to gather information for accurate and comprehensive documentation.
- Conducted thorough document reviews to identify inaccuracies, inconsistencies, or areas needing clarification.
- Enhanced user experience by simplifying complex technical concepts into easy-to-understand documentation.
Account Manager / Customer Service Manager
New Paradigm Promotional Marketing
01.2014 - 01.2016
- Managed team of 3-4 call center representatives
- Managed and cut POs for dedicated accounts
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
Customer Service Representative
New Paradigm Promotional Marketing
01.2013 - 01.2014
- Customer conflict resolution and respectful communication
- Placed orders via phone, email, and through dedicated website
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
Bachelor of Arts - Psychology
Michigan State University
East Lansing, MI 05.2001 -
Skills
Customer relations
Scope management
Staff management
Cross-functional coordination
Planning and scheduling
Team collaboration
Verbal and written communication
Document management
Project planning and development
Interests
Timeline
Director of Project Management
WZC Networking
01.2024 - 01.2026
Project Manager
WZC Networking
01.2020 - 01.2023
Project Coordinator
WZC Networking
01.2019 - 01.2020
Technical Writer & Field Technician
WZC Networking
01.2016 - 01.2019
Account Manager / Customer Service Manager
New Paradigm Promotional Marketing
01.2014 - 01.2016
Customer Service Representative
New Paradigm Promotional Marketing
01.2013 - 01.2014
Bachelor of Arts - Psychology
Michigan State University
05.2001 -