Eric Wells
Bartlett,TN
Summary
Dedicated operations/facilities professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Regional Director of Facilities Area
Take 5 Car Wash
07.2021 - Current
- Managed equipment and property maintenance of over 50 locations in the northern Mississippi, Tennessee, and Kentucky markets
- Led a team of 3 maintenance managers responsible for 15 maintenance technicians
- Developed and implemented preventive maintenance and safety programs to ensure the proper functioning of facilities
- Oversaw operations and management of all regional facilities, including contracts, leases, and maintenance
- Managed and coordinated repairs and renovations of facilities as needed
- Implemented and monitored energy-conservation programs to reduce overhead costs
- Prepared monthly reports and presentations on facility operations and management
- Developed and maintained facility policies and procedures
- Supervised and trained staff and managed personnel issues
- Developed and monitored budgets for upcoming projects and expenses
- Managed parts warehouse in Olive Branch, Ms.
- Visited sites periodically to view service levels and adherence to company standards.
- Attended weekly meetings to discuss and optimize strategies.
- Reviewed financial reports to identify potential issues, cost saving opportunities and significant departures from budget.
- Monitored staff performance by actively engaging in and observing day-to-day activities.
- Produced four reports per week to analyze job performance against team goals.
Area Facilities Manager
Zips Car Wash
08.2020 - 07.2021
- Responsible for maintenance of 15 sites in Memphis, TN, and Little Rock markets
- Maintained car wash equipment by developing weekly preventative maintenance programs for site managers
- Conducted daily inspections of facility grounds, external structures, systems, and equipment
- Evaluated facility operations and personnel for compliance with safety and health regulations
- Trained site managers on day-to-day operation of equipment and preventative maintenance
- Built and maintained vendor relationships, serving as main liaison for gaining market access.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
District Manager
Zips Car Wash LLC
08.2016 - 07.2021
- Managed a team of 7 store managers responsible for over 40+ personnel, ensured compliance with customer service standards across the district, and provided leadership and guidance to enhance operational efficiency
- Responsible for generating weekly reports of sales, employee performance, customer satisfaction, and site operation for corporate review
- Ensured car wash compliance with all government standards and safety requirements
- Maintained car wash equipment by developing a weekly maintenance program for site managers
- Follow-up maintenance programs with weekly inspections at each site
- Managed inventory of chemicals and spare parts
- Assessed and conducted performance reviews for all location staff
- Oversight of on-site sales/promotional efforts, including wash club memberships, gift cards, fleet, fundraisers, and grand opening events.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Exceeded sales targets with well-developed sales strategy and empowering team coaching.
- Built relationships with customers and community to establish long-term business growth.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
Site Manager
Boomerang Car Wash
03.2013 - 08.2016
- Managed the highest volume location in the Memphis market for two years
- Coach and train team members on promotional events and teach them how to communicate efficiently and effectively with customers
- Recruit and train all team members
- Ensure the site operates safely and in compliance with all regulatory, local, state, and federal laws/regulations
- Created weekly and monthly reports and presentations for management team.
- Maintained records and logs of work performed and materials and equipment used.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Coordinated site investigations, documented issues, and escalated to executive teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Handle all customer complaints/issues
- Handles discipline and termination of team members as needed and under company policies
- Review and submit payroll information accurately and on time.
- Oversaw all daily office operations and equipment maintenance.
Education
Some College (No Degree) -
Southwest Tennessee Community College
Memphis, TNSome College (No Degree) -
The University of Memphis
Memphis, TNSkills
- Project Management
- Customer Service
- Preventative Maintenance
- CMMS
- Multi-Unit
- Performance Management
- Sales
- Team management
- Leadership
- Supervising experience
- Store management
- Meetings and Presentations
- Performance Reporting
- Client Relationships
- Employee Recruitment
- Cross-functional Collaboration
- Operations Management
- KPI Tracking
Timeline
Regional Director of Facilities Area
Take 5 Car Wash
07.2021 - Current
Area Facilities Manager
Zips Car Wash
08.2020 - 07.2021
District Manager
Zips Car Wash LLC
08.2016 - 07.2021
Site Manager
Boomerang Car Wash
03.2013 - 08.2016
Some College (No Degree) -
Southwest Tennessee Community College
Some College (No Degree) -
The University of Memphis
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