Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Eric Wenck

Belcamp,MD

Summary

Dedicated Account Manager promoting dynamic client management, issue resolution and relationship-building skills. Bilingual and effective at maximizing repeat business opportunities. Proven history of increasing revenue while bringing in new clients. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

23
23
years of professional experience

Work History

Account Manager

Tate Engineering
Baltimore, MD
09.2022 - Current
  • Developed and maintained relationships with key accounts to ensure customer satisfaction.
  • Conducted market research to identify potential customers.
  • Resolved customer complaints in a timely manner.
  • Solicited feedback from customers on their experience with products or services.
  • Generated leads through cold calling activities.
  • Acted as main point of contact in matters relating to client concerns and needs.
  • Developed successful customer relationships and quickly resolved service requests to increase sales.
  • Renewed existing accounts by cementing trusting relationships with customers.
  • De-escalated customer interactions by providing alternative tactics to solving problems and satisfying customer needs.
  • Negotiated contracts and closed agreements to maximize profits.
  • Identified customer needs by asking questions and advising on best solutions.
  • Listened to customer needs to identify and recommend best products and services.

Parts Coordinator

Site Support Services
Hunt Valley, MD
05.2001 - 01.2020
  • Maintained accurate records of all parts received and distributed.
  • Coordinated with purchasing department to order additional parts as needed.
  • Conducted regular audits of parts inventory to ensure accuracy.
  • Verified incoming shipments against purchase orders to ensure accuracy of delivery.
  • Managed vendor relationships including negotiating contracts and arranging payment terms.
  • Researched new vendors in order to secure best prices for high-demand items.
  • Tracked backorders and expedited deliveries as needed in order to maintain customer satisfaction.
  • Sorted incoming packages into proper storage locations within the warehouse.
  • Ensured compliance with safety regulations while handling hazardous materials such as chemicals or solvents.
  • Received and stocked incoming merchandise, arranging items in correct locations.
  • Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
  • Promoted safe working conditions by monitoring safety procedures and equipment.
  • Checked loaded materials compared to work orders for correctness.
  • Scheduled materials shipments and transportation for on-time delivery, reducing delays.
  • Inspected equipment for wear, specifications adherence and issues.
  • Examined freight to determine loading sequences.
  • Evaluated employee performance and prepared performance appraisals.
  • Conducted interviews, selected candidates and supported hiring processes to maintain staffing levels.
  • Created and sent price quotes to potential customers.

Education

High School Diploma -

Edgewood High School
Edgewood, MD
06-1995

Skills

  • Customer Satisfaction
  • Customer Relationship Development
  • Acquiring And Retaining Customers
  • Troubleshooting And Problem Resolution
  • New Account Creation
  • Customer Engagement
  • Relationship Selling
  • Pipeline Management
  • Pipeline Development
  • Acquiring New Customers
  • Business Growth Opportunities

Timeline

Account Manager

Tate Engineering
09.2022 - Current

Parts Coordinator

Site Support Services
05.2001 - 01.2020

High School Diploma -

Edgewood High School

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Eric Wenck