Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Eric Wessel

Naples,FL

Summary

Dynamic Store Manager with a proven track record at Monro, excelling in customer service and team leadership. Enhanced customer satisfaction through effective problem-solving and innovative merchandising strategies, driving sales growth. Skilled in inventory control and fostering a positive work environment, ensuring operational excellence and employee engagement.

Overview

13
13
years of professional experience

Work History

Store Manager

Monro
02.2025 - 06.2025
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Supervised guests at front counter, answering questions regarding products.

Manager

Mavis Tire
01.2022 - 02.2025
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.

Crew Chief

Andrews Landscaping LLC
05.2012 - 01.2022
  • Managed team according to company standards and compliance requirements.
  • Organized daily assignments for crew members, ensuring efficient use of time and resources.
  • Trained all team members on key roles to maintain flexibility.
  • Mentored junior crew members, fostering a supportive work environment and promoting professional growth.
  • Reduced equipment downtime by performing regular maintenance checks and addressing issues promptly.
  • Enforced strict safety protocols to protect crew members.
  • Increased safety awareness among the crew by conducting regular training sessions and updates on industry best practices.
  • Managed tight schedules to ensure timely project completion and client satisfaction.
  • Coordinated maintenance schedules for equipment, ensuring operational readiness at all times.
  • Supervised daily operations, leading to smoother project execution and timely completions.

Education

Associate Of Applied Science - Automotive

Moraine Valley Community College
Palos Hills, IL

Basic Honors - General

Oak Forest High School
Oak Forest, IL
05.2001

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Shift scheduling
  • Inventory control
  • Team motivation

Timeline

Store Manager

Monro
02.2025 - 06.2025

Manager

Mavis Tire
01.2022 - 02.2025

Crew Chief

Andrews Landscaping LLC
05.2012 - 01.2022

Associate Of Applied Science - Automotive

Moraine Valley Community College

Basic Honors - General

Oak Forest High School

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Eric Wessel