Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric West

Burlington,NJ

Summary

A highly experienced supervisor, with over 8 years of experience in effective employee management and training. Accurate, responsible and exceptionally alert to compliance standards and work practices. Detail oriented and fast learning individual, who possesses strong analytical skills for effective decision making, per company policies and guidelines. Always willing to take on additional responsibilities to broaden my scope of work. Maintain a safe and organized work area within the Inbound Department. Utilize PIT Equipment to help deliver product to Associates to complete in a timely fashion that meets and exceeds Company Standards.

Overview

23
23
years of professional experience

Work History

Warehouse Inbound Supervisor

Amazon DC
09.2019 - Current
  • Delegate and assign 30 to 40 employees to specific work assignments, based upon daily workload
  • Maintain inventory control and supplies for associates to complete and surpass objectives
  • Observe employee's performances effectively, under company safety and PPE guidelines
  • Document at least 5 associates' performance daily, to be reviewed by Warehouse Upper Management to identify training or other resolutions needed to correct issues
  • Attend daily workload meetings with the Inbound Operations and Area Managers to successfully complete Daily tasks and distribute employees to effectively meet and exceed Daily Operations
  • Communicate effectively, in a clear and concise manner, what needs to be done to individual Inbound Associates
  • Help in the daily workload, utilizing electric pallet jacks to distribute work for associates to finish and meet or exceed the metrics needed for that day
  • Give recognition to those who surpass objectives and daily goals to keep morale in high spirits.

Facilities Technician

Verizon Communications, Inc
05.2006 - 06.2019
  • Organized and helped establish an Evolution Team to upgrade customers from copper service to FiOS Triple plays to boost company revenue and increase customer retention rates
  • Provided high level and in-depth technical knowledge and support by resolving inquiries and service issues by e-mail and work orders, surpassing time frames consistent with department and team service levels and goals.

Aviation Structural and Hydraulic Mechanic

United States Navy
04.2001 - 11.2005
  • Supervised multiple aviation mechanics and 12 fighter attack aircraft maintenance functions and performance during Operations Iraqi Freedom and Operation Enduring Freedom.

Education

Business Management

Rutgers University, Some College
Camden, NJ
05.1996

Skills

  • Employee supervision and training
  • Accurate documentation
  • Inventory control
  • Order fulfillment and process improvement
  • WMS, Microsoft Word, PowerPoint, Excel, One Note, Chime and Slack
  • Propane and electric pallet jacks, forklifts and pickers
  • Conflict resolution
  • Complex problem solving
  • Inspire others by performing at my peak performance daily and never becoming complacent

Timeline

Warehouse Inbound Supervisor

Amazon DC
09.2019 - Current

Facilities Technician

Verizon Communications, Inc
05.2006 - 06.2019

Aviation Structural and Hydraulic Mechanic

United States Navy
04.2001 - 11.2005

Business Management

Rutgers University, Some College
Eric West