Eric West
Middletown
Summary
Dynamic professional with a clean driving record and strong customer service skills, honed at Estuary Transit District. Proven ability to enhance team productivity and ensure passenger safety through effective communication and conflict resolution. Has a professional with strong background in ensuring safety and security. Proven ability to assess situations quickly and respond effectively. Skilled in surveillance, access control, and conflict resolution. Team player focused on maintaining secure environment and adapting to changing needs. Reliable, vigilant, and committed to achieving results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bus Driver
Estuary Transit District Dba River Valley Transit
06.2024 - Current
- Adhered to safety protocols while operating buses in various conditions.
- Assisted passengers with boarding and disembarking, ensuring a smooth process.
- Communicated effectively with dispatch to report delays or issues encountered.
- Learned customer service skills by interacting positively with diverse clientele.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
Manager/Promoter
Lucky's Cabaret
06.2021 - 05.2024
- Developed and implemented process improvements to enhance team productivity.
- Improved marketing to attract new customers and promote business.
- Established key performance indicators to monitor team effectiveness and accountability.
- Facilitated regular team meetings to communicate goals, updates, and feedback effectively.
- Managed and motivated employees to be productive and engaged in work.
Passenger Van Driver
Kids' Wheels LLC
04.2020 - 05.2024
- Ensured safe transportation of students with special needs to and from educational facilities.
- Contributed to increased rider retention rates by consistently providing friendly and reliable service.
- Implemented efficient routing strategies to optimize travel time and enhance operational effectiveness.
- Handled emergency situations calmly and efficiently, prioritizing passenger safety above all else.
- Assisted passengers with mobility needs, ensuring their safe boarding and disembarking from the vehicle.
- Monitored behavior and provided support to maintain a positive environment during transit.
Security Officer
Cigna
02.2017 - 03.2020
- Monitored premises to ensure safety and security of personnel and property.
- Conducted routine patrols, identifying and addressing potential security risks.
- Responded promptly to incidents, coordinating with law enforcement when necessary.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
Education
High School Diploma -
Wethersfield High School
Wethersfield, CT08-2009
Skills
- Clean driving record
- Weather condition driving
- Passenger interaction
- Team leadership
- Customer service
- Workplace safety
- First aid certified
- Conflict resolution
- Pre-trip inspections
- Safety-focused
Certification
- Guard Card
- Endorsement F
Languages
English
Timeline
Bus Driver
Estuary Transit District Dba River Valley Transit
06.2024 - Current
Manager/Promoter
Lucky's Cabaret
06.2021 - 05.2024
Passenger Van Driver
Kids' Wheels LLC
04.2020 - 05.2024
Security Officer
Cigna
02.2017 - 03.2020
High School Diploma -
Wethersfield High School
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